BIOS
How do you access BIOS/System Setup using F12 method? (Select 2)
A. Select Diagnostics on the menu and press the Enter key
B. Power on the system, when the Dell logo appears, tap the F12 key to access the one-time boot menu
C. Power on the system, when the Dell logo appears, tap the F2 key to access the one-time boot menu.
D. Select BIOS on the menu and press the Enter key.
A. Select Diagnostics on the menu and press the Enter key
B. Power on the system, when the Dell logo appears, tap the F12 key to access the one-time boot menu
C. Power on the system, when the Dell logo appears, tap the F2 key to access the one-time boot menu.
D. Select BIOS on the menu and press the Enter key.
Which of these is a probable point of failure when troubleshooting monitor issues? (Select 2)
A. Cables
B. Keyboard
C. Monitor
D. Voltage fluctuation
A. Cables
C. Monitor
Which of the following are the Pre-boot system diagnostics? (Select 2)
A. PAID Diagnostics.
B. Individual Diagnostics.
C. ePSA
D. SupportAssist | On-board Diagnostics
C. ePSA
D. SupportAssist | On-board Diagnostics
What is the status of the power LED when a motherboard failure has occurred in Vostro 3710?
A. Amber, white (1, 3)
B. Amber, white (2, 6)
C. Solid.
D. Of
B. Amber, white (2,6)
How should the technicians handle the PCBs while dismantling or repackaging them?
A. From the bottom to get hold of the maximum touch area.
B. Hold the PCBs with the surface so that you get good grip
C. From the edges/sides only without touching any other area.
D. PCBs are designed to last, hence it can be handled like any other mechanical component.
C. From the edges/sides only without touching any other area.
How do you access BIOS and System Setup on Latitude portable systems without a keyboard during service call?
A. Press the power button and press the Volume UP button before the Dell logo is displayed.
B. Press the power button and press the Volume Down button before the Dell logo is displayed.
C. There is no BIOS or System Setup on Latitude tablets
D. Press the power button and then press the Windows button before the Dell logo is displayed.
B. Press the power button and press the Volume Down button before the Dell logo is displayed.
Which out of these is a probable point of failure for a no power issue in laptops? (Select 2).
A. Keyboard assembly
B. AC Adapter
C. Frayed pins
D. LCD
A. AC Adapter
C. Frayed pinsWhich of the following is true about Pre-Boot System Diagnostics? (Select 3)
A. The diagnostics go through every detected hardware component and notifies the user of any errors.
B. Pre-boot system Diagnostics tests your hardware using the operating system.
C. Pre-boot system Diagnostics tests your hardware without using the operating system.
D. When BIOS detects an abnormal condition on the boot, it automatically runs the Pre-Boot System Diagnostics tests
A. The diagnostics go through every detected hardware component and notifies the user of any errors.
C. Pre-boot system Diagnostics tests your hardware without using the operating system.
D. When BIOS detects an abnormal condition on the boot, it automatically runs the Pre-Boot System Diagnostics tests
You are at the customer's place to service XPS 9315 system board. Which digit represents the series of the
laptop in the model’s name?
A. 1
B. 9
C. 3
D. 5
B. 9
Select the steps involved in unpacking parts. (Select 2)
A. Place the box on a secure surface and break the tamper proof seal with a safe tool. Carefully open the
package top or lid.
B. Break the tamper proof seal on the ESD bag and keep it aside safely to be used later.
C. All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or bottom of the parts.
D. If the part has visible damage, use the part to check if it might work. Contact Dell technical support if it doesn't work
A. Place the box on a secure surface and break the tamper proof seal with a safe tool. Carefully open the package top or lid.
C. All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or bottom of the parts.
What should a user do to preserve BIOS settings before recovering the system?
A. No option to preserve BIOS settings is available.
B. Back up and copy the BIOS file into an external USB Key.
C. No user action is required as the BIOS setting is automatically saved.
D. Set the “Reset NVRAM” option to “Disabled” before starting the recovery process.
D. Set the “Reset NVRAM” option to “Disabled” before starting the recovery process.
Which out of these is a probable point of failure for a no power issue in desktops? (Select 2).
A. LCD
B. Power outlet
C. PSU
D. Peripherals
B. Power outlet
C. PSU
What are the key functions of the SupportAssist for Home PCs? (Select 2)
A. Enable RTC Reset Auto Recovery.
B. Prevent security threats, monitor and detect hardware failures.
C. Enable Secure Boot
D. Identify the driver updates available for the system.
B. Prevent security threats, monitor and detect hardware failures.
D. Identify the drive updates available for the system.
ustomer’s desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service call. Which
section under the service manual will help you get the information about the Diagnostic LED behavior?
A. Field service information.
B. Troubleshooting.
C. System information.
D. BIOS update.
A. Error Code
B. Validation Code.
D. Service Tag
Which of these are a part of the recommended practices while attending service calls? (Select 2)
A. Whenever possible, swap with a good known part to test functionality.
B. Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard Diagnostics Quick Test.
C. Perform the part replacement without any troubleshooting at customer site.
D. System board replacement can be completed without any further verification of the service tag
A. Whenever possible, swap with a good known part to test functionality.
B. Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard Diagnostics QuickTest.
Select the BIOS options which support in preparing a device for encryption. (Select 2)
A. BIOS in UEFI mode
B. Secure boot disabled
C. Core isolation enabled
D. TPM disabled
A. BIOS in UEFI mode
C. Core Isolation enabled
A chipset is a set of electronic components in an integrated circuit, which manages the data flow between
the _____________, _____________ and _____________. (Select 3)
A. Peripherals
B. Memory
C. Processor
D. Storage
A. Peripherals
B. Memory
C. Processor
You want to perform an in-depth test of a device in an Advanced Test in Pre-boot system diagnostics. Which
checkbox in the Advanced test will help you attain the desired outcome?
A. Detailed mode
B. Select All.
C. In-Depth mode.
D. Thorough mode.
A. Detailed Mode
You are assigned to replace the display of an Inspiron 3521. Identify the correct display size of the laptop
from the model’s name.
A. 12 inches
B. 13 inches
C. 11 inches
D. 15 inches
D. 15 inches
A. HDD
B. SSD
C. RAM
D. Cache
C. RAM
D. Cache
You are fixing a computer running on Windows 10 or later and it is not booting. Which BIOS settings will you change? (Select 2)
A. Enable Legacy Option ROM.
B. Re-enter the Windows DPK key
C. Change Boot Mode to UEFI.
D. Enable Secure Boot
C. Change Boot Mode to UEFI.
D. Enable Secure Boot.
Identify the primary storage devices. (Select 2).
A. HDD
B. SSD
C. RAM
D. Cache
C. RAM
D. Cache
PC Doctor USB solution offers ______, ______, and ______. (Select 3)
A. Windows Diagnostics
B. Pre-Boot System Diagnostics
C. Bootable Diagnostics
D. Individual Diagnostics
A. Windows Diagnostics
C. Bootable Diagnostics
D. Individual Diagnostics
Identify the architecture of the Vostro 3520 that is assigned to you for a service call.
A. N-1 Chipset.
B. AMD.
C. 2-in-1 convertible.
D. Intel
D. Intel
Identify the RAID type that enables writing data across multiple hard drives and partitions each hard drive
storage space into 64 KB stripes.
A. RAID 0
B. RAID 10
C. RAID 1
D. RAID 5 and 6
Raid 0