Chapter 10
Turnover initiated by the organization (often among people who would prefer to stay).
What is Involuntary turnover?
The acquisition of knowledge, skills, and behaviors that improve an employee’s ability to meet changes in job requirements and in client and customer demands.
What is Development?
The means through which managers ensure that employees’ activities and outcomes are congruent with the organization’s goals.
What is Performance management?
Employer program that attempts to ameliorate problems encountered by workers who are drug dependent, alcoholic, or psychologically troubled.
What is an Employee assistance program (EAP)?
A pleasurable feeling that results from the perception that one’s job fulfills or allows for the fulfillment of one’s important job values.
What is Job satisfaction?
The doctrine that, in the absence of a specific contract, either an employer or an employee could sever the employment relationship at any time.
What is Employment-at-will doctrine?
A career that is changing frequently due to both changes in the person’s interests, abilities, and values and changes in the work environment.
What is Protean career?
The process through which an organization gets information on how well an employee is doing his or her job.
What is Performance appraisal?
Counseling to help displaced employees manage the transition from one job to another.
What is Outplacement counseling?
A standard point that serves as a comparison for other points and thus provides meaning.
What is Frame of reference?
A concept of justice focusing on the methods used to determine the outcomes received.
What is Procedural justice?
The feeling of pride and accomplishment that comes from achieving life goals.
What is Psychological success?
The process of providing employees information regarding their performance effectiveness.
What is Performance feedback?
The theory that dissatisfied individuals enact a set of behaviors to avoid the work situation.
What is Progression of withdrawal?
A dispositional dimension that reflects pervasive individual differences in satisfaction with any and all aspects of life.
What is Negative affectivity?
A concept of justice referring to the interpersonal nature of how the outcomes were implemented.
What is Interactional justice?
A system to retain and motivate employees by identifying and meeting their development needs (also called career management systems).
What is Development planning system?
The extent to which the performance management system elicits job performance that is consistent with the organization’s strategy, goals, and culture.
What is Strategic congruence?
Making grievances public by going to the media or government.
What is Whistle-blowing?
The process of systematically moving a single individual from one job to another over the course of time.
What is Job rotation?
A method of resolving disputes that does not rely on the legal system, often proceeding through the four stages of open-door policy, peer review, mediation, and arbitration.
What is Alternative dispute resolution (ADR)?
A document summarizing what the trainee and manager will do to ensure that training transfers to the job.
What is a Action Plan?
The extent to which a performance measure assesses all the relevant—and only the relevant—aspects of job performance.
What is Validity?
The degree to which people identify themselves with their jobs.
What is Job involvement?
The degree to which people are motivated to help other people.
What is Prosocial motivation?