What's the code?
This code is used for a missing assembly SKU on an order.
True or False: It is not necessary to have notes from prep to use W15 or V15 as a RAD code.
False. We cannot use any -15 codes without either receiving a call from prep about the issue or notes in conversations from them.
Dresser has scratches on top notated by prep before loadout. Was coded W03.
This is not correct, we want to use "V15" when prep finds and notates damage before loading.
This manager once lived with a Basset Hound named Rudy.
Who is Steve?
NFM was founded in 1937 by this woman.
Who is Rose Blumkin?
If a mattress is too soiled to haul away, this code is used.
What is S04?
RAD stands for Returns, Adjustments, and __________.
What is "Dissatisfaction?"
Customer returns a dryer because it was too large for their laundry room. The cord is also returned and both pieces are coded as S02.
This code is not correct, should be S98.
This manager once ran a taco delivery service.
Who is Kyle?
In 1983, a handshake sealed the deal with this investor to become part of Berkshire Hathaway.
Who is Warren Buffet?
Waves on the side of a washing machine that has no damage to the factory carton would use this code.
What is V01?
There are this many Sales RAD codes available for use.
What is 7?
We received a call from prep that a team member accidently knocked over a headboard in the bay, cracking it. Was coded as V15.
This is incorrect. Any damage caused by NFM staff should be coded as W15 if notated or called in by prep
This DelOps manager has a dog named after a food that comes in a jar.
Who is Desieré?
NFM moved to their current location at 72nd and Farnam Street in Omaha in this year.
What is 1970?
This code is used if a power recliner's mechanism doesn't work as it should.
What is V04?
True or False: Department Goal for RAD Accuracy is 97%
True.
Bed set went out to customer's home but was missing hardware and drivers were unable to assemble. Was coded as W07
This is correct. Pieces delivered on full service routes should all be inspected by prep and drivers before loading. Hardware is to be verified every time.
This DelOps manager once worked on an oil drilling rig.
Who is Steve?
Mrs. B worked at NFM until she was this ripe age.
What is 103?
If a customer decides to sell or give away their haul away, this new code is correct.
What is M09?
What 3 things should we consider when coding RAD?
-What is the Root Cause?
-Can this issue happen again?
-Who can prevent this from happening in the future?
Customer receives a manual reclining chair, but the mechanism is faulty and will not open up. Was coded as V04.
This is incorrect. For manual reclining pieces, we want to use V02 for fit, finish, and structure.
This DelOps manager started their working career as a cashier at a fast food restaurant.
Who is Lupe?
In 1975, a Tornado of this magnitude destroyed the NFM store in Omaha.
What is F4?