RES
What does CHT stand for?
Call Handle Time
What stakeholder group does Ed Bastian often credit as the foundation of Delta’s success.
Delta employees
Which credit card company partners with Delta on its co‑branded cards?
AMEX
Where is HND?
Tokyo, Japan
What are Delta's Brand Beliefs?
Welcoming, Elevated, and Caring
Who is our SVP?
Kristin Colvile
What state was Ed Bastian born in?
New York
What global airline alliance is Delta a founding member of?
SkyTeam
Where is JAX?
Jacksonville, FL
What is Delta's Mantra?
Keep Climbing
What does NOC stand for?
Network Operations Center
In what year did Ed Bastian become CEO of Delta Air Lines?
2016
What decade did Delta introduce the SkyMiles loyalty program?
The 1980s
Where is SAT?
San Antonio, Texas
What are Delta's cabin names?
Delta Main, Delta Comfort, Delta First, Delta Premium Select, and Delta One
What does SMAS stand for?
SkyMiles Account Support
Which airline merger helped position Ed Bastian for a leadership role at Delta?
The merger between Delta and Northwest Airlines
What decade did Delta officially become a passenger airline?
The 1920s
Where is SDQ?
Santo Domingo, DR
What are Delta's 9 domestic hubs?
ATL, BOS, DTW, LAX, MSP, JFK, LGA, SLC, and SEA
Who are our 4 MDs?
Danielle Joiner McPherson, Anna Von Holt, Brian Berry, and Dawn Mahoney
What executive role did Ed Bastian hold at Delta immediately before becoming CEO?
President
Delta was the first U.S. airline to introduce what free onboard service in the early 2000s?
In-flight Wi-Fi
Where is YUL?
Montreal, Canada
What are Delta's competitive advantages?
People & Culture, Global Network, Financial Foundation, Operational Reliability, and Customer Loyalty