Communication Skills
What types of communication are there?
Verbal and Non-Verbal
Where did Delta visit on Monday?
Belton Fire Station
What are hard job skills?
sweeping, programming, accounting, knowing multiple languages, certification, degrees
What is gratitude?
being grateful for what you do have
You see someone sitting alone at lunch. What could you do to show kindness?
Join them or ask them to join you
any appropriate answer will work :)
What is verbal communication?
texting, phone calls, speaking, radio, TV, newspaper
What is one action you can do in a small grease fire?
Smother it with a lid
What are soft job skills?
communication, teamwork, flexibility, leadership, organization
what is empathy?
connecting with someone else's feelings
A friend tells you they are nervous about a test. How could you respond with empathy?
Listen to their worries and remind them to try their hardest
any appropriate answer will work :)
What is non-verbal communication?
body language, eye contact, gestures, touch, physcial appearance
What does PASS stand for?
Pull, Aim, Squeeze, Sweep
What do you do when you need time off?
Plan ahead and tell your boss you need time off
What is empathy NOT?
fixing someone else's problems or feelings
A classmate looks upset but says “I’m fine.” What is one empathetic thing you could do?
Respect their answer but say, “I’m here if you want to talk.”
any appropriate answer will work :)
What body language might show someone is nervous?
Fidgeting, avoiding eye contact, shaky voice
Where do most fires start in the home?
The kitchen
What is effective time management at work?
Prioritizing tasks and creating a schedule
If your friend wins an award, how can you respond with empathy?
Be happy for them and say “congratulations!”
you disagree with a friend. What is a respectful way to handle it?
Calmly share your opinion, listen to theirs, and don’t yell or insult
any appropriate answer will work :)
True or False?
Crossing your arms always means you’re angry
False- it could mean you are cold or thinking
What should you do if a grease fire erupts and you can't put it out?
Use a fire extinguisher or call 911
What can you do if you don't understand something at work?
asking clarifying questions
What is one way to show empathy without words?
A hug, listening, sitting with them, helping out
You are in a group project and one person isn’t helping. What’s a respectful way to handle it?
Ask them kindly to help or inform the teacher
any appropriate answer will work :)