CMT/RS/CAP
what is the service provided for a one-way straight flight that is delayed?
what is monitor no action
Who should a wheelsup member contact if the funds in their account have expired, and no extension has been granted?
what is wheelsup member services or their account manager
Do delta BOD members who are traveling for meetings use their UATP card to cover the cost?
What is no, All BOD bookings for the Board Meetings are charged to Sandy Mahr’s American Express located in Cindy Duke’s Ready Record RR – RR*OWB/DUKE C
when unchecking a passenger in AlteaDC, you must always use
What is Not accepted
What tool can we utilize to get more information about delayed or misplaced baggage?
What is fast track
How do we advise FAM ops over the phone if it is within 3 hours of a domestic flt and no seat is available?
what is call the OCC Security Desk
for the members who have the 20% off discount applicable what classes of service do they have to be in?
what is (Y/C/J) based on the market
Are codeshare flights allowed on any exec or cobus travel?
What is no codeshare flights are not allowed for any company UATP travel both leisure and business.
When the Altea Departure Control Sign in box opens what user ID do you use:
What is Habile.
What tool should you open upon an exec’s request to use an exception/ waiver code?
What is ace for trax users
What is the current amount of time in advance a scheduler can book a flt in advance for congressional members and staff traveling to/from Washington D.C?
what is 90 days
How much time should we add if the UATP card is expired for a WU customer?
what is add 3 years
Does a UATP card need a cvv of 3 or 4 digits?
What is no UATP cards do not use CVV'S
After Retrieve the Customer Product Record. From the Customer Acceptance display, What do you click next.
What is Seating (in vertical bar).
Does it matter what type of waiver you select when requesting to use a waiver code?
What is Yes select the most appropriate description for the waiver in question
When should we send a case in CMT for airport connection assistance involving a delay?
what is when the connection is less then 30 min domestically and 60 min internationally
can you book for anyone who calls in connected to the WU account?
What is no only authorized planners who have a checkmark next to their name.
what is the ready record or delta term entry used to copy an execs or BOD's RR info over to a pnr?
what is RRMQS.Z
Customer check-in can only be cancelled between 48 hours and 90 minutes prior to departure for those who have checked-in via the web or mobile device and?
What is do not have any checked bags.
What is the easiest way to get to the CES job aids?
What is using the CES job aids tab found under tools
How many flights a week may COS or security for CAP ticket or hold in one week?
what is 3 reservations per week with 1 return 4 total
can WU funds be used for baggage fees petc fees or umnr fees?
What is no WU funds can only be used towards booking flights or changing existing WU bookings
What is the first step in changing a grade 12 or higher's fully unflown booking (that has a cost other than taxes) after verifying the space is available?
what is unhooking and then Processing a Refund of the wholly unflown ticket and/or any eFees
what is the page called to bring up our main tools and step actions.
what is the Elite Sales and Service Page