The Dark Side of the Force
This is the number of industries DemandForce markets that they serve on their website. How many can you name?
What are 8 industries: Automotive, Chiropractic, Dental, Dermatology, Medical, Salon & Spa, Veterinary, Vision Care.
This amount of time is the length between network syncs between Lighthouse and the PMS.
What is 10 minutes?
This is the name of the Intiveo VoIP system that is advertised on their website to be launching in 2025
What is Intiveo Voice?
This feature is likely the first and most noticeable way MaxAssist clients benefit over these 3 competitors and many more.
What is the MaxAssist On-Screen Personal Assistant?
This PCS IS NOT a part of Henry Schein ONE.
What is Intiveo?
Future developments and new features will be very little to no change in the future because the Henry Schein One plan is to push their clients to the Cloud-Based Dentrix Ascend PMS.
What are the future development plans for DemandForce and other Henry Schein One products?
This is the name of the Lighthouse 'Short-Notice' Feature.
What is Lighthouse 'Fill In'.
MaxAssist's origins came from Dental Consultants working with General Dentists, whereas Intiveo's origins come from ...
What are Institutions & Specialist practices?
This 'Personalized Service' provides MaxAssist clients unlimited access to a MaxAssist Coach to help identify opportunities in the office and team training to help realize that potential. This service is not offered by Demandforce, Lighthouse, or Intiveo.
What is MaxAssist Platinum.
This PCS uses automated text, email, and phone calls to confirm patients appointments.
What is Lighthouse360?
Many users have faced problems with this step. For example, patient records were incorrectly categorized as "deleted" and were not accessible despite multiple attempts to restore them. It has also caused operational delays taking weeks or longer to resolve.
What is data synchronization issues and/or setup challenges
The 'theory' around Lighthouses automated communications and appointment reminders.
What is 'Set it and forget it'.
This can happen if clients, looking to change to MaxAssist, do not properly monitor their contract expiration dates.
What is a contract 'auto-renew' for another 1-year term?
Once the calls have been made and patients booked, this comprehensive tool gives dental office managers insights into what their team does each day showing areas of success to be celebrated and opportunities to grow and further drive the dental office business forward.
What are the MaxAssist Dashboard and Analytics?
Lighthouse and Demandforce make up 2/3rds of the Henry Schein One patient communication offering. This is the missing system that completes the trio.
What is Patient Engage?
A common complaint is how DemandForce struggles to adapt to evolving algorithms and companion software, leading to issues with maintaining promised functionalities, according to some users
What is keeping up with software updates
When offices use Lighthouses automated messaging to reactivate patients who do not have future appointments scheduled. It is at this point in time that Lighthouse will recommend the office contact the patient by phone because they have not responded to the automated text or email messaging.
What is when the patient is 6 weeks past due for their next Hygiene appointment?
This podcast hosted by Intiveo includes interviews with Intiveo users and fans of the software.
What is The Patient Experience Blueprint?
This FREE service/feature is available for any Multi-Location / DSO. It provides detailed information on the organization as a whole AND each location. Other PCS may not offer this feature, or it could be available with certain packages.
What is MaxAssist Enterprise Dashboards?
The percentage of online traffic visiting Google to read online reviews and search activity. (You can list it as a 5% range)
What is 92% (90-95%).
The platform lacks this, making it difficult to target specific patients, like clients who have opted out of marketing.
What is a suppression list or list segmentation and filtering.
While Lighthoes360 integrates well with some PMS, this process is often cited as cumbersome and error-prone
What is initial setup and integration
This Intiveo Package allows for Multi-Location / DSOs to manage patient communications, and customized branding for all locations from a centralized location.
What is Intiveo Enterprise?
MaxAssist helps businesses reduce manual work and improve patient engagement by using a hybrid approach that combines AI with live support to ensure it captures this.
100% of active patients
Claims to help businesses build their online reputation by collecting and showcasing reviews from customers on platforms like Google and Facebook. Often times prospects are unaware that these reviews are placed on a platform outside of Google.
What is DemandForce