Denali Sourcing Services Employee Handbook

Wage & Hour

100

We refer to this time off term that includes both sick and vacation time.

What is PTO or paid time off? Better to save a few days in case you are sick!

200

PTO can be taken in these increments.

What is 4 or 8 hours? It is always up to management to decide if PTO can be taken based on work obligations. There is also a function in ADP where we can black out periods of PTO allowed in case you have a known busy time.

300

1. The FLSA (Fair Labor Standard Act) classifies employees into these two categories. One requires overtime pay and the other does not. 2. This one requires overtime pay.

1. What is exempt and non-exempt status? 2. What is non-exempt?

400

This court ordered deduction from an employee paycheck.

What is garnishment? The most common garnishments are for child support and school loans. Employees also have the option of depositing portions of their paychecks to various accounts such an IRA, savings account, or credit union.

500

When employees are on an approved unpaid absence, they are still required to pay this in advance or write checks to Denali Accounting Department.

What are benefit premiums? If you are on a medical leave, Denali will pay your medical, dental, and vision premiums for up to 90 days of absence. This benefit is available for one leave event only, and will reset after 36 months after the date of return to work following the leave. If the employee terminates before working an additional 3 months after returning from their medical leave, the employee will be expected to reimburse Denali at the full amount of benefits received. Otherwise, the payment will be forgiven over three months of additional employment. Premiums Due: If you have purchased dependent coverage, LTD, Life Insurance, or contribute to an FSA, you will need to make the payments to Denali on a monthly basis during your absence to be received not later than the 10th of the month. STD premiums are waived during an approved absence and will be prorated by the day for amounts due when you leave work and return to work. Medical, Dental, and Vision paid by Denali will be prorated by the day and reconciled on your next paycheck upon your return to work. Payments not received for dependents’ medical, dental, and vision coverage are considered to be a voluntary cancellation of the contract and they will not be eligible for enrollment again until the next benefit contract period, October 1st of each year.

Employee Conduct

100

Employees may have personal relationships with other employees as long as it is reported and none of this occurs on the job.

What is a conflict of interest? Denali will allow for partners to work together or be in personal relationships but these need to be reported to HR so we are certain to maintain a conflict free environment.

200

Suggestions for improving Denali are always welcome. Your good-faith suggestions, complaints, and questions will come under this policy.

What is our Open-Door policy? We ask you to first discuss your concerns with your supervisor, following these steps: • Within a week of the occurrence, bring the situation to the attention of your immediate supervisor (or Director of Operations, if you’re not comfortable approaching your immediate supervisor), who will then investigate and provide a solution or explanation. • If the problem persists, you may describe it in writing and present it to Human Resources, who will investigate and provide a solution or explanation. If you need assistance with your complaint, contact Lesa Keller ([e-mail]) in Human Resources. We encourage you to bring the matter to the HR as soon as possible after you believe that your immediate supervisor has failed to resolve it. • If the problem is not resolved, you may present the problem in writing to any of the Vice Presidents, who will attempt to reach a final resolution.

300

Derogatory jokes, slurs, unwanted sexual advances, physical contact, threats and demands all come under this prohibited policy.

What is harassment? Denali encourages all employees to report any incidents of harassment immediately so that complaints can be quickly and fairly resolved.

400

Employees must maintain the safety, security, and rules set for these items.

What is Company Property? ...and Client Property? This can include downloading malware or going to suspicious websites. Please respect company and client property and confidential information.

500

This policy is not intended to interfere with federally projected rights, but can create problems if privacy, proprietary or intellectual information is divulged. Internet and text postings come under this Denali policy.

What is our Social Media Policy? In terms of personal social media, please know that anything you do or say may be a reflection on Denali and we ask that you act in a way that is professional and does not violate any other Denali policies. Where no policy or guideline exists, employees should use their professional judgment and take the most prudent action possible. If you identify yourself as an employee of Denali, it must be made clear that you are speaking on your own behalf and not on behalf of the firm. Employees must ensure that social media activity does not interfere with their work or patient time and does not identify or reference Denali employees without express permission from Denali and the client(s).

Benefits

100

Denali provides 3 health & welfare plans through United Healthcare. You can visit them online at this website.

What is www.myuhc.com? Follow your claims; find providers; monitor your payments; find discounted health services; and research various health issues.

200

This allows employees to continue their medical, vision, and dental benefits after they have terminated the company as long as they pay the full cost of the premiums.

What is COBRA? The Consolidated Omnibus Budget Reconciliation Act. At the time of termination, medical, dental, and vision will end at midnight of the last day of the month. STD, LTD, and Life ends at midnight of the last day worked. We have 60 days from the last day worked to complete and submit a request for benefit continuation that must be accompanied with a payment.

300

Also known as a Section 125 - this is when you can set aside pre-tax dollars to spend on IRS designated items for your health.

What is FSA or Flexible Spending Account. Denali offers a $500 carryover to the next plan year beginning October 1st. Unused funds above that amount are lost.

400

This insurance is provided through Guardian. When making these appointments, you must be sure to go a full 6 months out or risk paying for the service out of your pocket.

What are dental cleanings? Be sure to communicate with your provider about the days between, cleanings, exams, and x-rays to be sure your services are covered.

500

This voluntary benefit is offered for income replacement when you are unable to work.

What is STD & LTD? Short Term Disability will pay 60% of your income for up to 90 days. Long Term Disability will pay 60% of your income from 91 days to your normal retirement age. Disabilities must be certified by a doctor's approval. Voluntary means, if you want it, you buy it. The reason a company offers this is because of the convenience of payroll deductions and because group rates are typically less than individual rates.

Management

100

The Company will not do this to you for filing a complaint and will not knowingly permit it by management employees or your coworkers.

What is retaliation? The Company, cannot guarantee that every problem will be resolved to your satisfaction. However, Denali values your observations and you should feel free to raise issues of concern, in good faith, without the fear of retaliation.

200

Denali is committed to complying with this to determine reasonable accommodation to ensure that qualified candidates and employees are treated in a nondiscriminatory manner. Reasonable accommodation exists if it does not create undue hardship on the Company.

What is the ADA (American Disabilities Act)? It is the Company’s policy to: • Ensure that qualified individuals with disabilities are treated in a nondiscriminatory manner in the pre-employment process and that employees with disabilities are treated in a nondiscriminatory manner in all terms, conditions, and privileges of employment; • Keep all medical-related information confidential in accordance with the requirements of the ADA and the ADAAA and retain such information in separate confidential files; • Engage in an interactive process with applicants and employees with disabilities to determine if a reasonable accommodation exists that would allow him/her to perform the essential functions of the position, and would not create an undue hardship on the Company; and • Notify individuals with disabilities that the Company provides reasonable accommodation to qualified individuals with disabilities, by including this policy in the Company’s employee handbook.

300

Employee reference requests must all be directed to this department.

What is Human Resources? It is our policy to only give dates of employment and position held. Salary, rehire eligibility is not given. The exception to this is if we have a written release from the employee as in the case of a mortgage application.

400

There are more than 15 categories of the Equal Employment Opportunity law that prohibits discrimination such a race. Name 5 more protected categories.

What are: color, creed, gender, gender identity, religion, marital status, age, national origin or ancestry, physical or mental disability, military or veteran status, medical condition including genetic characteristics, pregnancy, childbirth, or related medical conditions, sexual orientation, or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.

500

Employees are generally hired to perform certain tasks however, a manager can request additional or different tasks. These are often referred to as what?

What are job duties? Your supervisor will explain your job responsibilities and the performance standards expected of you From time to time, you may be asked to work on special projects, or to assist with other work necessary or important to the operation of your department or Denali. Your cooperation and assistance in performing such additional work is expected. Denali reserves the right, at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities. Denali employees are expected to be available as necessary by Denali management and customers. The hours you are expected to be available (core hours) will be based on business need and will be communicated to you by your immediate supervisor.

Safety & Health

100

Denali will make necessary adjustments for our well-being, and a safe and proper work environment. Posture, position, and angles often represent this problem and solution.

What is Ergonomics? Often a small correction in the way a person sits at their computer and the angle of their shoulders, arms, neck, etc. can make a big difference. There are many resources available to help identify what are often simple solutions to fatigue and pain. Contact HR for assistance.

200

This might be done to insure employee safety during storms, earthquakes, or a state of emergency.

What is Emergency Office Closure. In the event of a company-designated closure, emergency contact information will be used to notify employees who are not at work at the time a decision is made. Employees should use ADP to update their emergency contact information as needed. Managers should call or email their team. Discuss in advance what your team will do in the event of various types of emergencies.

300

Denali is committed to providing all employees with a healthy and safe work environment. This type of behavior will not be tolerated.

What is bullying? Denali is committed to providing all employees a healthy and safe work environment and any type of bullying will not be tolerated. Bullying behavior can be persistent or occur as a single incident. All employees, customers, and suppliers should be treated with respect at all times. Bullying is any gesture or written, verbal, graphic, or physical act that is reasonably perceived as being dehumanizing, intimidating, hostile, humiliating, threatening, or otherwise likely to evoke fear of physical harm or emotional distress. If you are a witness or a victim of bullying, please advise any Director or above, or the CEO. All incidents will be taken seriously, investigated, and dealt with appropriately. No form of reprisal will apply to any employee who reports an incident.

400

Women who have given birth have the right to expect a privacy to do this for up to one year.

What is our Lactation and Breastfeeding policy? As part of our family-friendly policies and benefits, Denali supports breastfeeding mothers by accommodating the mother who wishes to express breast milk during her workday when separated from her newborn child. Accommodation for Lactating Mothers For up to one year after the child’s birth, any employee who is breastfeeding her child will be provided reasonable break times to express breast milk for her baby. As needed, Denali will designate a room for this purpose. A small refrigerator will be provided as needed and be reserved for the specific storage of breast milk. Any breast milk stored in a refrigerator provided specifically for breast milk must be labeled with the name of the employee and the date of expressing the breast milk. Any nonconforming products stored in the refrigerator may be disposed of. Employees storing milk in the refrigerator assume all responsibility for the safety of the milk and the risk of harm for any reason, including improper storage, refrigeration and tampering. Nursing mothers wishing to use a designated room must request/reserve the room by contacting office administrator. Additional rules for use of the room and refrigerator storage will be posted in the room as needed. Employees who work offsite or in other locations will be accommodated with a private area as necessary.

500

Denali provides this service at no charge to you to provide health, legal, and financial support. It has a 24 x 7 help line and offers 3 face to face counseling sessions.

What is an EAP or Employee Assistance Program? Our EAP is offered through Guardian and a brochure was provided to you at the time of hire with the website, logon, and password.