Order Management
This is the first step to take when a customer requests a status update on their order.
The amount of time Dennis Uniform guarantees all products against normal wear and tear.
What is One calendar year from the date of purchase or shipment?
This is the first step when identifying an incorrect item.
What is request a photo with the tags visible?
Yes or No:
Can a promo code be applied to an order retroactively?
Yes, as long as it would have otherwise met all criteria to be applied to the order.
This status in Shopify that indicates Shopify is reporting the item as unshipped.
What is Unfulfilled?
Yes or No:
A customer did not follow the washing instructions and the garment has shrunk or changed color. Can we replace this item?
No
The amount of time a customer has to initiate a return for any unwashed, unworn items.
This is the first step you will take when a customer reports they are experiencing issues at checkout.
What is review the customer's shipping and billing information?
This status in Shopify indicates that the item has work created or has shipped.
What is Fulfilled?
This is the first step in the Damaged Item Claim Procedure.
What is Request a Photo?
This happens when a return is less than $15.
What is the system will manually refund the customer and not require the item to be returned?
A customer must have this in order to place an order on our website.
What is a Dennis Uniform account?
This status in Shopify indicates the items listed were returned by the customer and a refund has occurred.
What is Returned?
The time frame a customer has to replace a defective item.
What is one year?
Yes or No:
Does Dennis Uniform provide direct exchanges?
No, the only option is to return the original item and reorder with free shipping on the replacement order.
This is where you can check to see if a refund is a success or failure.
What is the timeline of the Shopify order?
This is the status in Shopify that an order must be in to allow a change or edit to be made.
What is Unfulfilled?
This is needed to assist with all logo issues.
What is a photo?
This is the note that should be left in the reason for return box when initiating the Incorrect Item Replacement Process.
"Zero sale submitted, NO REFUND DUE"
This is where you will report an issue with a school catalog.
What is the IT Team- CCC Technology Incident Reporting Form