HEOS/ Denon Home
This model has a line out only and no amplification channels.
What is the HEOS Link?
This audio mode allows you to simulate Dolby Atmos
What is Dolby Surround?
The number of channels commonly supported on HiFi Equipment such as CD Players, Turntables, and Integrated Amplifiers
What is 2-Channel?
This Denon earbud series uses Adaptive Acoustic Technology.
What is PerL?
A customer asks you if their AVR repair will be covered under the warranty. Who determines warranty coverage?
What is the authorized service center.
This model is the newest Denon 2 Channel Amplifier or Single Zone Amplifier.
What is the Denon Home Amp?
This AVR mode allows you to playback signal unprocessed from the source.
What is Direct or Pure Direct?
Found on more recent Integrated Amplifiers, this Pre-out jack allows you add more bass to the setup
What is the SUBWOOFER pre-out?
This is Denon's exclusive wireless over the ear headphone series.
What is the Denon AH-G Series?
A customer needs their AVR serviced, and they live in NY. Who would be the best authorized service center to send the unit to?
Who is United Radio.
This Apple service allows you to connect directly from your Apple device to playback audio.
What is AirPlay?
This speaker configuration allows for Fronts, Center, Surrounds, SBs, FHs, RHs, TM channels and two Subs.
What is 7.2.6?
These connectors on compatible Marantz units, often labeled IN and OUT, are used to link audio devices together, allowing for shared IR remote control signals and functions like Power On or Off.
What are the REMOTE CONTROL connectors?
This new Denon service allows you to use PerL and PerL earbuds for a monthly fee.
What is Denon+?
You notice on the customer's receipt that they are out of the warranty period by 25 days. Which policy allows them to get the unit evaluated under the warranty?
What is the 60 Day Grace Period.
The total number of zones that the HEOS App can support simultaneously.
What are 64 discrete zones?
This feature allows you to go from a lower video resolution to a higher video resolution.
What is i/p or Video Scaling?
Plugging into this front panel jack will usually cause the speakers to go silent.
What is the Headphone Jack?
This Denon over the ear headphone series is exclusively made in Japan and uses premium woods for the housing.
What is the Denon AH-D Series?
A customer has a dead Denon Home Amp and is within the warranty period. What do we advise?
What is replace under warranty.
The new Marantz model has 4 Zone Amp or 4 Zone Preamp capability.
What is the Marantz Model M4?
This older type of AV Receiver does not allow for audio processing via HDMI.
What is an HDMI Switcher?
The most commonly supported style of Phono Cartridge.
What is Moving Magnet or "MM"?
This company was purchased by Masimo Consumer in 2023 and is the basis for the PerL technology.
What is Nura?
A customer can use this to validate warranty if they don't have a POP.
What is a serial number.