Organizational Policies
If you accidentally email the family the details of another client's dental appointment what would you do?
- Ask the client to delete the information
- Flag to your Manager
- Submit an incident report
- Flag to the Privacy Officer
How many Dental Chairs are at HBKR?
4 exam rooms and 6 chairs
How do you activate a code?
Call 5555 + Code
How often does IPAC audit the policies and procedures, education and training, hand hygiene, dental unit water lines and water quality?
Bi-Annually
Which mask is required when providing routine dental care?
A client calls to complain that they were called about a missed appointment, but they weren't aware of the appointment. They would like to file a formal complaint. Who do you direct them to?
Client and Family Relations
Water lines are treated daily and shocked weekly as part of preventative maintenance. What are they treated with?
ADEC ICX
Before treatment starts, you must ensure this is signed or verbally obtained
Consent to treatment
If someone calls with a Dental Emergency (severe pain) at 4:30PM what would you do?
Direct them to the SickKids emergency dental clinic (child) or Sunnybrook (adult).
Which mask is required when providing routine dental care for a patient who is symptomatic?
N95
Where can you find details on the different codes at HBKR?
HBConnect or back of your lanyard
How often is spore testing completed in our clinic sterilization units?
Weekly
This must be documented when a patient agrees to a payment plan
Financial agreement
How often does the Department of Dentistry conduct its own Mock Code Blue?
Annually
How often does IPAC audit the policies and procedures, education and training, hand hygiene, dental unit water lines and water quality?
Bi-Annually
Where can you look for policies and standards as it relates to the dental department?
1. HBConnect
2. Common Drive
3. Regulatory College Policies (i.e. RCDSO)
Where is the fire extinguisher located in the dental department?
Across the Ortho room, beside the Lab
How are missed appointments, short notice cancellations and no shows tracked and managed?
1) First timers - provide warning to family and rediscuss short notice cancellation (SNC)/ No show (NS) appointment policy
2) Multiple missed appointments - Inform family of $100 No show/short notice fee.
3) SNC/NS is billed and reason of cancellation is documented in client chart
If Oral Pathology Services are required what form needs to be filled out?
Oral Pathology Diagnostic Service at The University of Toronto Faculty of Dentistry (available on website)
You are assisting a dentist with local anesthesia injection. Where do you dispose the sharps?
Yellow sharps bin
1. All clients, staff and visitors are to move to the next fire zone and await further instruction.
2. All gases, X-ray and other electrical equipment shall be turned off.
3. Close all windows.
4. Close doors behind you.
You are working with a patient and they spit in your eye during treatment. What do you do?
1. Stop
2. Eye-wash station (Bonus: 100 - Where is it located?)
3. File an incident report
4. Escalate to your manager or supervisor
5. File an incident report
6. Consult Occ Health
In the case of a minor - how long do dentist have to keep dental records?
In the case of a minor - records must be kept for at least ten years AFTER the day the patient turned 18.
Your client has been away from the dental department without notification for an undue period of time and has failed to return. What are your next steps?
Code Yellow:
a) Stage 1 - Search units/department and local areas
b) Stage 2 - Call Code Yellow/Monitor exit doors
c) Stage 3 - Expand search; hospital wide
d) Police involvement can be initiated at any time based on circumstances
e) Once all clear - debrief meeting led by Senior Admin on call
You are preparing a sterilized dental instrument for a procedure. The packaging looks damaged and is not fully intact. What should you do?
1. Do not use the equipment for the procedure. Move it to the soiled room.
2. Inform the program coordinator or manager.
3. File a good catch incident report.