Phone Etiquette
T or F: A patient should be notified of their appointment 24 hours in advance.
__________ is the best method to building a positive relationship with staff.
Delinquent accounts can have many factors. These two are the typical cause.
This is the best time to schedule an appointment for cementation of a crown.
T or F: An employer can ask a potential employee about their age, marital status, and how many children they have.
These are the four elements a phone message should include.
This is a great way to improve speaking skills with patients.
If an employee makes an error the best approach to correcting them is to do this.
A broken appointment should be recorded on the _______.
*It aids in legal protection.
A ___________ is indicated when the dentist wants to talk to multiple other dentists at the same time.
New employees are best oriented by using the _____.
The deposit slip should always agree with the _______ daysheet category.
What is the payment daysheet?
A pediatric patient needs both a prophylaxis and a filling. This is the best order to schedule them in.
This is one of the most important traits to everyday social and business relationships.
If a fee slip shows that an MODBL was placed on tooth number 14, this is the procedure that was performed.
This should be done at the end of the day when all data has been entered on the computer.
If you are alphabetizing patient records, you must put them in this order.
last name, first name; If the last name is the same you go by their first name.
Ex: McMurry, Cathy; McMurry, Kevin
Ex: MacMurry, Ryan; McMurry, Cathy; McMurry, Kevin
This is the backbone of a well-run organization.
______ accounts for one-third of the impact of the total message.
If a patient has been given multiple options for an appointment, but cannot use any of them, this is indicated.
In order for a patients record to be sent to another dental practice the patient must do this.
This is the percentage of all spoken words never heard.
A collection agency is paid by doing this.