Who is the person you contact if you have a discrimination complaint?
100
BPM tab.
What is the tab called for peliminary UI eligibility and ID is required?
100
Check for a signature & case number, Fax it and provide information and instruction to the customer.
What is the procedure when you recieve a paper application for food stamps/medical?
100
The hand icon.
What is the icon that is used to get to the WRE?
200
Step by step instructions template for customers to use weekly. (from the Beaver office)
What is the useful form created to help UI customers file their weekly claim?
200
8713
What is your account number for the language line?
200
Be Registered or update your registration on jobs.utah.gov. (or workshops)
What is one of the requirments to do on jobs.utah.gov after you file a new claim?
200
The requests should not be imaged, the preferred method is to send it via fax to the team.
What is the preferred method for notifying/sending in a fair hearing that a customer has dropped off at an employment center?
300
Is able, available and qualified for employment.
What is the first question asked on the WRE? (And when chatting with customers in order to place it in the WRE).
300
Thank you for your service.
What is the first thing you say when you learn a customer is a Vet?
300
Debit card provided or direct deposit.
What are the two methods of payment on UI?
300
The first thing to do is to get under your desk or head down and covered with your hands.
What is the first thing to do when an earthquake starts and your in the office?
300
After you do this, you must narrate your actions as appropriate in the employers UWORKS record.
What is the procedure you must do after contacting or working with an employer?
400
The lightning bolt.
What is the icon to refer a customer to a job?
400
1-866-435-7414
What is the number to eligibility to give to customers?
400
EUC-REA
What is the assessment appointment called that is required when a customer applies for and is approved for an extension?
400
Only during open enrollment customers can go to my case and apply for benefits, or.. fill out a paper application to fax in.
What is the procedure to apply for PCN?
400
This can be seen on most UWORKS screens under the icon toolbar, and is also found from the options menu bar.
Where can staff find primary and secondary worker information, including the counselor's phone number and assigned office?
500
Individual job order search.
What tab do you use to find jobs that match an individual?
500
If eligibility notes in the case it can be done.
What is the only way to give an EBT card over the counter?
500
UI Help Desk.
Who is the contact for customers to call if they have questions about their UI claim?
500
Inform the customer about the requirements and direct them to call eligibility to inquire about these funds, if the customer is not known to erep they must fill out the application.
What is the procedure when a customers asks about emergency funds?
500
This can be entered in UWORKS by clicking on the Customer (seeker) Misc. speed button.
What is the first step of the procedure to put a placement in?