Reese's
T/F> the number to Experian is 1-972-390-3838
False! That is their fax number
T/F> To reach to concur department the cm must press option 6 then option 2 on the IVR?
true!!
T/F> the number for CEG is 1-800-555- 4769
false CEG does not have a number being this is an internal department
Darwin speaks only spanish. What department should we xfer Darwin to?
Spanish Department
What department handles Ashley's Miles card and Nakemas Chrome cards for their rewards ?
ACT
Amanda cm has a suspended status mean for the cm?
spending privilege's are on hold
Tiffany needs to connect to the account ownership dispute team to further assist the cm. What type of connect would she use in order to reach the account ownership dispute department?
CTI: CSE Specialty>Account Ownership>Dispute | Cold Connect
Tara calls in saying that the account went into bankruptcy for Mr. Pennysworth. Where should we xfer them to
CMA>charged off
Priscilla calls in about Home Equity Loans what department assists with this?
Bank Operations
If the payment mis-posted to Erica's wrong discover account what department do we xfer Erica to?
billing assistance> payment dispute
Lannie calls in needing additional servicing for the online account center that goes beyond frontline handling. Where should Lannie be xferred to?
eSupport
DeMarrea is calling in regarding wallet protection. What department can further assist DeMarrea?
Discover Product Services
Craig wants to find out what department assists with student loans?
Bank Operations
If Mercedez recognizes the merchant but not the charge where do we xfer Mercedez to?
billing assistance> unrecognized charge
Kierra account for Mr.Billies became suspended. Where do we xfer Kierra to?
CMA
Emmanuel needs to check the status of his dispute, where should the agent xfer Emmanuel to for further assistance?
Billing assistance> dispute update
Julie needs to know which department handles personal loans?
Bank Operations
The Kaiya wants to change a pending Balance Transfer, who should we xfer Kaiya to?
Balance Transfer
Michelle stated the hours of operation for cma> delinquent account would be Monday-Friday from 8:00-11:00 pm
false it would be 8:00am- 10:00pm
Tisha needs to know is this the number for Credit Bust Out-CPS
1-800-203-4969
True
If a Michelle has deposit products questions where do we xfer the Michelle to?
Bank Operations
The Kalil wishes to start a new balance transfer, with the bt offer on the account. What department do we xfer Kalil to?
Balance Transfer
Alexa has never been with discover, she wants to open an account. What department can help Alexa?
Acquisitions
1-800-347-5528
What department handles the Certificate of Deposits( CD)
Acquisitions/ Banking