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Sam is calling on 20260304 to notify him and Veronica are legally divorced as of 20260212. When are you deleting Veronica's account?
20260211
Kim is calling to notify her daughter is making a permanent move to BC as of 20260401 (no NGBX) what is the deletion date?
20260630
Ted is calling on 20260325 to notify he is legally divorced as of 2023 when is the deletion date for his ex-spouse?
'I' cancelled as of 20260331
Dennis is calling for a replacement card for his daughter. Upon bringing up the account you see it is only him listed, there are no active dependents on his account. Are you able to send a card?
Is there a link to the previous account?
If yes, do a manual card request
If no link, ask them to fax or email the request with birth certificate, parent's PHN, and address.
Suggest mobile card!
Do dependents receive full extended coverage when moving to another part of Canada?
Dependents must receive full extended coverage when moving within Canada
o Dependents receive their own account if they give a forwarding address and their parents' accounts do not provide extended coverage
o Coverage usually lasts up to the end of the second month after departure but may be extended for one additional month for vacation or travel time if requested by the client
Dan is calling on 20260615 to notify he is now self-supporting as of 2023 and living at a different address then his Dad. When are we deleting him from the family account?
20260630
Jack is calling to notify his son is moving to Australia permanently as of 20260521 when is the deletion date? (no NGBX)
20260821
AHCIP provides coverage for child wards with First Nations / Inuit status either on their own account or with their parent/guardian, based on their guardianship status. What are the business rules?
AHCIP determines coverage based on guardianship status
o temporary guardianship order: the parents' account continues to cover the child
o permanent guardianship order: the child starts group coverage with Alberta Children's Services and AHCIP deletes them from the parents'/guardians' account
Jim is calling to notify he has sole custody of his daughter. Upon bringing up the account, you see she is still listed with her mother on her account (Jim is divorced). What must be done to move the child with Jim?
Take his custody documents to the registry office and fill out a notice of change addition form
What deletion codes are system generated?
H-File Confirmation
N-Not moved to AB within 12 months of parents residency date
R-Registration cancelled- Duplicate
Y-Residency Questioned
S-Residency not Confirmed
Z-Not Eligible
Nancy is calling to notify the passing of her daughter on 20260304. The date of death is 20251226. What day does the deletion occur?
20251226
Becky is calling on 20260820 to notify her daughter made a permanent move to NS as of 20260815 when is the deletion date? (NGBX that would make a rate change, does not need extended coverage)
20260815 O (off of mom's account)
set up daughter on own account as of 20260816
'A' cancel daughter's account for 20261031
Dependent who has been adopted will be deleted off an existing account. Deletion is effective:
- Deletions take effect the date of event, if known
- If the date of event is unknown, deletions take effect the end of the month in which the notification was received
When does the file confirmation process delete dependents?
o the day before their 21st birthday unless they are attending school full-time or have a temporary or permanent disability
o the day before their 25th birthday if they are covered on their parents account as students
o on the expiry date of their Canada entry record
o on the residency control date; e.g. temporary absence (Rules 6.1 and 3.10)
Divorced spouses moving to another part of Canada should not be covered on the existing account after the divorce date. TRUE or FALSE?
True
Patricia is calling to notify her spouse is currently enlisted in the CAF as of 20260101. When is his deletion date?
K cancelled for 20251231
Nicole is calling to notify on 20260625 that her son is making a move to Taiwan as of 20260701 when is his deletion date? (NGBX where the acct would make a rate change, does not need extended coverage)
T cancelled as of 20260701
If dependents do not know whether their move is temporary or permanent, AHCIP bases deletion dates on when the move becomes permanent. TRUE or FALSE?
TRUE
What probing questions can you use when taking a notification of divorce/separation?
When?
Were they legally divorced?
Do they know if the other person is still a resident of AB?
Are there children on the account? Where do they live full time?
Jill is calling and notified her spouse is federally incarcerated as of 20260210 when is his deletion date and code?
J cancelled as of 20260209
Francis's daughter arrived from Paris to AB on 20260228 and applied for AHCIP on 20260301, Francis is calling to notify she decided to not stay permanently in AB and returned to Paris on 20260310. When is the deletion effective?
E cancelled for 20260228
What do the Business Rules state about cancelling dependent accounts upon notification of illegal residents?
Deletion takes effect the day the account took effect
Alex is calling on 20260303 to notify he is now self-supporting as of 20260215 when is the deletion date?
O cancelled as of 20250214
Lee is calling on 20260324 to notify he is legally divorced from Bianca as of 2024. Lee also plans on making a permanent move to BC as of 20260401. When is the deletion on Bianca's account and when is the cancellation on his separate account?
I cancelled from Bianca's account as of 20260331
A cancelled on his own account as of 20260630
Jan and her military family are moving to BC as of 20260501. What is the deletion date?
A cancelled as of 20260731