Basic
Client
Enterprise
Situations
Residency
100

What is Dynamic Imaging?

  • Single Image that will work across multiple platforms

  • Built using ImageAssist

  • Dell manages the drivers

  • System arrives with image already installed

100

What is included in ProDeploy Client that is not included in Basic?

  • Deployment engineer

  • The ability to load a dynamic image

  • Onsite installation 24x7

  • Project documentation and knowledge transfer

100

What level of ProDeploy Enterprise would you position if a project manager is required?

  • ProDeploy for Enterprise

  • ProDeploy Plus for Enterprise

100

If a customer needs Dell deploy their systems after the customer offices is closed, which level of deployment should be positioned?

ProDeploy

100

What are the two types of Residency Services?

  • Transitional

  • Operational

200

What is Basic Deployment?

  • Only services that can be performed in the factory and have a Project Manager (PM) assigned

  • Standard asset tags

  • Standard asset report

  • BIOs Settings

  • Imaging

200

What should you listen for to position ProDeploy for Client?

  • Customer needs cross platform (Dynamic) imaging

  • Customer needs Onsite Deployment

  • No data wipe needed

200

What level of ProDeploy Enterprise includes multivendor integration testing for networking?

ProDeploy Plus for Enterprise

200

If your customer requires all of the deployment to happen onsite what ProDeploy product is the correct one?

  • ProDeploy Plus
200

Are Residency Services available for both Dell and Dell EMC Enterprise hardware?

  • Yes. Fixed and custom Operational and custom Transitional

300

What are some custom BIOS setting usage?

  • Wake on LAN

  • Boot sequence

  • Plug and play settings

  • Power management settings

  • Enabling security passwords

300

What should you listen for to position ProDeploy Plus for Client?

  • Customer is using SCCM

  • Customer needs Data Migration

  • Customer needs Data wipe

  • Customer needs Onsite installation

300

What is required for the deployment to include a TSM?

  • ProDeploy Plus

  • ProSupport Plus and minimum 500 tags

300

If a customer wants to wipe data from retiring client systems, which level of ProDeploy should you offer?

  • ProDeploy Plus
300

What are some benefits of Operational Residency Services?

  • Optimizes configurations, processes, and procedures and improve operational efficiency

  • Shares best practices and refines ongoing processes and procedures

  • Enables customer to focus staff and resources on other IT priorities

  • Extend IT staff performance with on-the-job knowledge sharing

400

What should listen for to position Basic Deployment?

  • No onsite installation needed

  • Customer needs to change BIOs settings

  • Customer needs assest tags

  • Customer needs an asset report

400

What aspect of ProDeploy involves working with IT Teams educating them and the project is saved in TechDirect so your next deployment doesn’t require you to start over?

Project Documentation

400

What should you listen for to position ProDeploy for Enterprise Suite?

  • The customer does not have the bandwidth to rack and stack, install the software, or configure, and setup the new hardware.

  • The customer has very little experience with the hardware they are purchasing and needs someone else to rack, stack, install the software, and configure

  • The customer needs the deployment to happen after hours or weekends

400

If your customer wants to have someone else rack and stacking the hardware, installing the software and configuring the hardware remotely, which ProDeploy is the correct fit?

Basic Deployment

400

What are some benefits of Transitional Residency Services?

  • Ensures operational continuity while customers staff trains on new technology

  • Enables customer to prepare staff with critical skills while remaining focused

  • On key business priorities

  • Delivers specific expertise in new technologies needed to support IT

  • Limits post-implementation challenges

500

What is TechDirect?

  • It is a web portal

  • Single pane of glass to manage and track support and deployment processes/issues

  • A real-time view of the status of your project or support case

  • Track your projects 24x7, even on your smart phone

500

What is included in ProDeploy Plus for Client that is not included in ProDeploy for Client?

  • TSM engagement if ProSupport Plus on minimum of 500 tags

  • Connected Configuration (SCCM)

  • Data migration

  • Data wipe

  • Training Credits

  • 30 days post-deployment support

500

What should you listen for to position ProDeploy Plus for Enterprise Suite?

  • The customer has very little or no experience with the new hardware

  • The customer wants training after the deployment

  • The customer would like post deployment support for 30 days after the deployment

  • The customer would like help planning the migration of the Data

  • The customer needs the deployment to happen after hours or on weekends

500

If your customer is fine with onsite resources rack and stacking the hardware, installing the software and configuring the hardware remotely, which ProDeploy is the correct fit?

ProDeploy 

500

What are some benefits of Dell EMC Residency Services?

  • Increases IT Staff expertise with knowledge and best practices sharing from our technology experts

  • Accelerate technology adoption and maximize your infrastructure capabilities

  • Optimize the operation and management of your data center

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