What is Dynamic Imaging?
Single Image that will work across multiple platforms
Built using ImageAssist
Dell manages the drivers
System arrives with image already installed
What is included in ProDeploy Client that is not included in Basic?
Deployment engineer
The ability to load a dynamic image
Onsite installation 24x7
Project documentation and knowledge transfer
What level of ProDeploy Enterprise would you position if a project manager is required?
ProDeploy for Enterprise
ProDeploy Plus for Enterprise
If a customer needs Dell deploy their systems after the customer offices is closed, which level of deployment should be positioned?
ProDeploy
What are the two types of Residency Services?
Transitional
Operational
What is Basic Deployment?
Only services that can be performed in the factory and have a Project Manager (PM) assigned
Standard asset tags
Standard asset report
BIOs Settings
Imaging
What should you listen for to position ProDeploy for Client?
Customer needs cross platform (Dynamic) imaging
Customer needs Onsite Deployment
No data wipe needed
What level of ProDeploy Enterprise includes multivendor integration testing for networking?
ProDeploy Plus for Enterprise
If your customer requires all of the deployment to happen onsite what ProDeploy product is the correct one?
Are Residency Services available for both Dell and Dell EMC Enterprise hardware?
Yes. Fixed and custom Operational and custom Transitional
What are some custom BIOS setting usage?
Wake on LAN
Boot sequence
Plug and play settings
Power management settings
Enabling security passwords
What should you listen for to position ProDeploy Plus for Client?
Customer is using SCCM
Customer needs Data Migration
Customer needs Data wipe
Customer needs Onsite installation
What is required for the deployment to include a TSM?
ProDeploy Plus
ProSupport Plus and minimum 500 tags
If a customer wants to wipe data from retiring client systems, which level of ProDeploy should you offer?
What are some benefits of Operational Residency Services?
Optimizes configurations, processes, and procedures and improve operational efficiency
Shares best practices and refines ongoing processes and procedures
Enables customer to focus staff and resources on other IT priorities
Extend IT staff performance with on-the-job knowledge sharing
What should listen for to position Basic Deployment?
No onsite installation needed
Customer needs to change BIOs settings
Customer needs assest tags
Customer needs an asset report
What aspect of ProDeploy involves working with IT Teams educating them and the project is saved in TechDirect so your next deployment doesn’t require you to start over?
Project Documentation
What should you listen for to position ProDeploy for Enterprise Suite?
The customer does not have the bandwidth to rack and stack, install the software, or configure, and setup the new hardware.
The customer has very little experience with the hardware they are purchasing and needs someone else to rack, stack, install the software, and configure
The customer needs the deployment to happen after hours or weekends
If your customer wants to have someone else rack and stacking the hardware, installing the software and configuring the hardware remotely, which ProDeploy is the correct fit?
Basic Deployment
What are some benefits of Transitional Residency Services?
Ensures operational continuity while customers staff trains on new technology
Enables customer to prepare staff with critical skills while remaining focused
On key business priorities
Delivers specific expertise in new technologies needed to support IT
Limits post-implementation challenges
What is TechDirect?
It is a web portal
Single pane of glass to manage and track support and deployment processes/issues
A real-time view of the status of your project or support case
Track your projects 24x7, even on your smart phone
What is included in ProDeploy Plus for Client that is not included in ProDeploy for Client?
TSM engagement if ProSupport Plus on minimum of 500 tags
Connected Configuration (SCCM)
Data migration
Data wipe
Training Credits
30 days post-deployment support
What should you listen for to position ProDeploy Plus for Enterprise Suite?
The customer has very little or no experience with the new hardware
The customer wants training after the deployment
The customer would like post deployment support for 30 days after the deployment
The customer would like help planning the migration of the Data
The customer needs the deployment to happen after hours or on weekends
If your customer is fine with onsite resources rack and stacking the hardware, installing the software and configuring the hardware remotely, which ProDeploy is the correct fit?
ProDeploy
What are some benefits of Dell EMC Residency Services?
Increases IT Staff expertise with knowledge and best practices sharing from our technology experts
Accelerate technology adoption and maximize your infrastructure capabilities
Optimize the operation and management of your data center