PINACLE
The Location Name that all FirstBank customers will be set up with that will include all accounts.
Location 1 - Headquarters
Two options available for FirstBank customers when a check will not process though scanner.
Use DOS Mobile App or take deposit to Branch.
Official name on app stores.
PNC Deposit On Site Mobile
Link within Bankside Admin to access Remote Deposit customer information.
DOS Implementations
Action that must be done by ALL FirstBank customers BEFORE they can start using PNC Remote Deposit services.
Uninstall their old scanner drivers
Image retention for Remote Deposit.
35 Days
The queue to transfer an encoding error on a deposited item.
Comm Svc TMCC FirstBank Handoff
How to start a Deposit in the DOS Mobile App.
Menu > Add Deposit
When searching for a customer, information entered as the Customer Id.
Pinacle Id
Job Aid used when customers getting Open-Jammed Status Error.
DOS Scanner Diagnostics
The team that a non-admin user must be assigned to in PINACLE Commercial.
Super User
The recommendation for a MICR Invalid error.
Scan check upside down.
Login field that is listed on website but NOT on DOS Mobile.
Token Passcode
Retention time to view deposits submitted.
65 Days
Name the three services to ensure are NOT running that may cause errors.
The location of the Download Driver link in PINACLE vs PINACLE Commercial.
Commercial = Make a Deposit
PINACLE = Home Tab - Click Here to Download Driver
Recommendation if customer made deposit into incorrect PNC account.
Account Transfer though Pinacle
Two options available on the website that are NOT available on the DOS Mobile App.
Manage Locations and Create Report
Icon you select if viewing check errors on a scanned deposit.
Paper with Pencil
The name listed under processes for the PNC drivers.
pwecsrvc.exe
Possible issue if deposit in Open-Balanced status and user can not complete.
Three options in the DOS Mobile Tip Card that are NOT available for Pinacle Commercial customers.
Optional Fields, Assign a Deposit, and Custom Fields
Three things we can look up under Administration.
Details ( Accounts ), Locations, and Users
Name the 5 Basic Troubleshooting Steps
1. Unplug / Plug Back 2. Switch USB 3. FirstBank drivers removed 4. Uninstall/Re-install PNC Drivers 5. Add IP Address