Products
A checking account for military, veterans, and first responders.
What is American Heroes Checking?
This is the program you use to clock in and out each day.
What is ADP?
Documenting where, when and how a customer is traveling.
What is a Travel Notice?
We only provide a YES or No answer if the funds are available at the time of the call.
What is verifying funds for Third Party callers?
A customer calls and states that there is a debit card charge that they did not do.
What is file a FINBOA (fraud) and HOT card the debit card?
What is Buffalo Charity Checking?
This system is used to file disputes for Debit Cards, ACH, etc.
What is FINBOA?
Look for a current note that references a "Temp Block" - within this note it will provide you with the suspicious transaction(s).
What is a Falcon Decline?
You can only transfer from a personal account to a personal account or business account to business account.
What is a Phone Transfer?
A customer calls and states they gave their DOB & SSN to a fraudster.
What is complete an Identity Theft Response Form?
An account that has a Debit/ATM card limit of $250.00
What is Student Checking?
This system helps us look into customers Card Control App.
What is FIS E-Access?
What is the Card Control App?
063114001
What is CFB's Routing number?
A customer calls in and states that they clicked a link within an email. When they did that, someone was "in" their computer.
What is telling the customer to turn off/unplug their device, placing their OLB on hold and placing their account in credits only?
This account requires Direct Deposit and is limited to customers with one prior deposit account charge off of less than $150.00.
What is On Track Checking?
This is the system you use to look at a customer's relationship with CFB.
What is Horizon?
If you notice a debit card like this, you will have to update FIS with the customer's SSN and add the customer as the Sole Owner in Horizon.
What is a debit card under the Trust Profile?
Email caller's name & contact information to April Richey.
What are calls for Jay Bartholomew, President & CEO?
You transferred a call to Fraud due to a customer calling about receiving a suspicious email and they clicked on the link.
What is complete a Fraud/Scam Submission?
This account requires a $2500 daily balance to avoid a $10 monthly maintenance fee.
What is Citizens Advantage Money Market?
This system is used to store all your passwords.
What is RoboForm?
Up to $3000 if the customer's available balance is greater than the amount being requested, authorized by a Rep.
What is a debit card limit increase?
Complete the Close Account By Phone form.
What is Closing an Account with a Balance & checks are available?
Customer calls to inform CFB that a debit card transaction was authorized but they called the company for a refund.
What is FIBOA (non-fraud) and do NOT close card?