Systems
Who do you contact if you have any system issues?
Global Help Desk
What are the steps to advise the customer if they would like to open an Account in the name of a trust?
To complete the Trust Application (online or we can mail it to them) and submit it into us.
What is the Secure Message Center?
Customers can write in and a Discover agent will write back (email)
How often do customers accrue/earn interest?
Interest is compounded daily/earn interest daily
*Interest post to the account monthly
How long do customers have to fund their account if the account is at a $0.00 balance?
45 days
What do you use Finacle for?
Application (verification of information)
What Account Types can be opened in the name of a Trust?
CDs and MMAs
What is the difference between interest paid and interest earned?
Interest paid is the interest that has already been credited/posted to the account
Interest earned is the interest the customer has accrued but not yet posted to the account
What countries are the Discover Debit Cards accepted?
Where can you find the additional security verification questions we can ask?
Second Level Verification Procedure
What is Vantiv used for?
Debit Card Declines
How do you convert a normal account to an affinity account? (AAA/AAII/NEA)?
Open the account under the desired affinity type, then close the normal account and transfer the funds into the affinity account.
What information cannot be included in an Adhoc request?
Full Account Number
Give 1 example of a transaction that does NOT count towards the 6 withdrawal limit for a MMA?
Official check made payable to the Primary or Joint Owner
ATM withdrawal via Debit card
When is documentation needed for an update to customer's information?
For Name, Social Security Number and Date of Birth
What is compass used for? (2 part answer)
External Bank Account Information
ACH transaction details
What types of accounts can be opened as a Custodian Account?
CDs, MMA and OSA
How do you request for repaid envelopes?
Submit an Adhoc request
When can a customer withdrawal funds from their CD PENALTY free? (2 part answer)
Interest can be withdrawn from a CD at any time without a penalty
On/after your maturity date + 9 day grace period
How does a customer remove a joint owner?
You cant remove them. You would have to open an account under just the desired Primarys name, then close the joint owned account and transfer the funds into the Primary (Individuals) account
What is PRISM used for?
To review your/agent statistics
Does a custodian account have the ability to add a joint owner?
You cannot add a joint owner, but you may add a successor custodian?
How do you submit a fax request?
by doing a Manual Request
What Link'd article shows the formula for how we calculate interest?
Interest Calculation Procedure
Where is the iShine Library located?
Dlife and Money Page