Set #1
The price of electricity.
Rate
Customer profile with TXU Energy.
Account
Thank you for calling TXU Energy. My name is Cesar on a _________ line. How may I help you?
Recorded
Fee charged for ending a contract early.
Early Cancellation Fee (ECF)
A plan allowing customers to pay in 5 payments
Deferral Payment Plan
Measurement of electricity usage.
Kilowatt Hours (KWH)
Extra charge for paying late.
Late Payment Penalty Charge
When a customer needs more time to pay their bill
Deferral
Loss of electrical power.
Outage
A person renting a property.
Tenant
The owner of a property.
Landlord
The device that measures electricity usage.
Meter
The company that delivers electricity.
Transmission and Distribution Utility (TDU)
Amount of electricity used.
Verifying customer information for security.
Authentication