Know A-C-R-O-N-Y-M-S?
HPI
What is Human Performance Improvement?
Pens with the vendor’s/customer’s logo on it.
Keep it.
We can accept promotional items of nominal value.
This location is the current address for Consolidated Edison Company of New York.
What is 4 Irving Place, New York NY 10003?
An action or omission that did or could have resulted in an unsafe working condition, personal injury, equipment damage, customer or equipment outages, or operation of equipment not consistent with its design.
What is an error?
CECONY
What is Consolidated Edison Company of New York?
A handshake with a thank you money tip, for a job well done.
Return it.
It is against company policy to accept tips.
The neighborhood where a steam pipe exploded in 1989 and Con Edison lied about the asbestos contamination.
What is Gramercy Park?
Sound in Phonetic Alphabet:
D-E-S-I-G-N
What is:
Delta - Echo - Sierra - India - Golf - November?
PCR
What is Project Change Request?
Google Home received from vendor at vendor event.
Return it.
It is not a gift of nominal value.
On August 29th 2012, this storm hit with a Storm Surge of 9.41ft ; causing us to lose most of Lower Manhattan.
What is Super Storm Sandy?
This tool communicates with (1st) the sender gets the attention of the intended receiver, using the person’s name, and speaks the message. Then (2nd), the receiver repeats the message in a paraphrased form, which helps the sender verify that the receiver understands the intended message. Finally (3rd), the sender acknowledges that the receiver heard and understood the message.
What is Three-Way Communication?
CERC
What is Corporate Emergency Response Center
A gift basket full of perishable fruit, cheese, and crackers.
Keep it.
I must share with my whole group and send a letter of appreciation explaining our "no gift" standard.
Company Con Edison Inc. recently acquired this company; making us the 2nd largest solar company in the United States.
What is Sempre Holdings?
These are set of behaviors that when used properly will decrease the probability of error. The most commonly referenced Human Performance Tools are:
Self-Check · Peer- Check · Management Observation ·Procedure Adherence · Questioning Attitude · Place keeping ·Effective Communications (3-WAY) · Job Briefing
What are Error Avoidance Tools ( HPI Tools)?
CIPMO
Continuous Improvement Program Management Office
Football autographed by a player from the NY Giants from a vendor.
Return it.
It is a gift.
These SIX (6) principles described the guiding standards for how we manage our work and ourselves. The Six (6) principles of The Way We Work are:
1. Plan the Work and Work The Plan
2. Seek and Accept Responsibility
3. Communicate Openly
4. Work In Teams
5. Improve Continuously
6. Celebrate Success
Precursors or conditions that lead to making errors. These include:
Time Pressure . Distraction/Interruption . Multiple Tasks . Overconfidence . Vague or Interpretive Guidance . First Shift/Late Shift . Peer Pressure . Abnormal/infrequent Conditions . Physical Environment . Mental Stress (Home or Work)/loss of focus/lack of verification
What are Error TRAPS?