FND
What are the 9 benefits of FND
Installation Services
Installation Classes
Free Design Services
Financing Options
Delivery Options
Storage Options
Pro Services
Largest In stock Selection
Lowest Price Guaranteed
Which type of paint finish is the most reflective and easiest to clean?
Glossy
What is the difference between porcelain and ceramic
Porcelain is pressed at a higher temperature than ceramic. Porcelain is waterproof due to hard packed and durable body whereas ceramic is only water-resistant
What is the predetermined meeting place in case of an emergency situation?
Mcdonalds parking lot
The speed of a computer mouse is measured in these units, named appropriately after a Disney Character?
Mickey's
What are the 3 I's
Inform, Install, Inspire
The customer wants to make their small bathroom appear bigger and also wants something easy to clean, what product would you look at first? Besides Hard surfaces, what else can you use to visually expand a room?
Large Format Tile
Mirrors
What are the benefits of underlayment and when do you NEED it?
Absorbs shock making the floor seem softer under foo Absorbs sound
Provides moisture barrier from the subfloor (can be made out of fiber, cork, rubber, or foam)
Need it with a laminate without attached pad and when putting in the basement
What is the difference between fulfilling an order as a storage buy or as a take with?
Storage buy means the order is either getting picked up later or it is too large or not within reach for associate to get for customer. Take with means the product is leaving the store with the customer out the front door.
What is the only food that never goes bad?
Honey
What are the 8 P's
People
Price
Pro
Product
Promotion
Presentation
Position
Purchasing
Name the 7 Benefits of the Pro Program
Pro Hotline
PPR
Pro Samples
Commercial
Commercial Financing
Pro EDU
Design Services (Walk over Appointments)
Can you tile on top of tile? How?
Eco Prim Grip or Prim & Bond - apply with paint brush or roller
What is the name of the team you can report safety or shrink concerns to?
Heads Up team
What was the first toy to be advertised on TV?
Mr. Potato Head
What is something unique about floor and decor that allows us to have such low prices and what does that tell customers about the quality of our products?
Straight from the factory - no middle man
no seconds - only first quality products
When would you use "Code 217 over the walkie?"
When you've asked a customer if this project is their project or their clients and you find out they are a PRO that makes a living off of our products
What is the least porous, hardest stone that FND carries?
Granite
What is the Zone of safety with load equipment?
10' in direction of travel and 4' on either side of lift equipment
What sea creatures have been used in wars?
Dolphins
Were trained and used to recover lost equipment, intercept port intruders, and detect sea mines
Where can you go to see if a product has a product in a smaller size?
Mobile IQ - Related products
How much is a Pro worth?
$45,500
R: Why does the edge type of a tile / stone matter?
What would you recommend with the edge types(2)?
The edge type dictates on the size grout they can use - especially if they want as little grout as possible.
Beveled / pressed edge can have an 1/8" grout line
Rectified edge can have a 1/16" grout line
How many steps does it take to go from the restroom to the Pro desk?
158
What color is the G in google
Blue