Design Thinking
The 5 stages of design thinking are a linear process True/False
False
What word means real; can be shown, touched, or experienced
Tangible
The company focuses on attracting customers, building relationships, and __________ loyalty.
a) strengthen b) strengthening c) to strengthen
b) strengthening
What does the P in SCAMPER stand for?
P - Put to Another Use
What does the S in SCAMPER stand for?
Substitute
What does to pinpoint mean?
To find or identify with great accuracy or precision.
Correct errors: The new policy aims to increase productivity, reducing costs, and enhance customer satisfaction.
The new policy aims to increase productivity, reduce costs, and enhance customer satisfaction.
What word is sometimes used instead of define?
Hypothesize
Where does Design Thinking put human needs?
At the centre of all we do
What word means a fictional, yet realistic, description of a typical or target user of the product.
Persona
Correct errors: The program helps participants to develop leadership skills, improve communication, and how to manage conflict.
The program helps participants develop leadership skills, improve communication, and manage conflict.
What does Prototyping save innovators and stakeholders?
Time and money
What does Prototyping save innovators and stakeholders?
Time and money
A verb that means to think of an idea or ideas
Ideate
Rewrite:The team is responsible for analyzing data, to create reports, and presenting solutions.
The team is responsible for analyzing data, creating reports, and presenting solutions.
Design thinking helps design experiences that will (2 points)
Delight customers and build lasting loyalty.
What are the 3 lenses?
Desirability, feasibility, and viability
What do we mean by iterative?
Doing something again and again, usually to improve it.
The manager values employees who are hardworking, committed, and they must be flexible.
The manager values employees who are hardworking, committed, and flexible.
What 4 insights does an empathy map give us about users
What they say, think, feel, and do