Resources and Billing
When do we notice/bill for resources, games, and lockout/temp cards?
Every morning/opening shift!
What is the difference between a temp core and temp space?
Temp core = door malfunction! They needed a hard key to get into their room
Temp space = Resident needed to live in a new space until something is resolved with their room (a leak for example) or because of roommate conflict before they may switch rooms permanently
When should you clean up after yourself at the desk or in the mailroom?
ALWAYS but definitely after your shift is over so the next person has a clean workspace!
What should we always do when a water bottle or anything that may contain something is turned into the lost and found?
EMPTY IT.... no smelly cheese or explosions or odors in the lost and found
What should we always try to do if possible after processing a perishable package?
Call the resident!
Dashboard -> Cuarto Area Service Desk -> Look under Cookware-Out, Games-Out, 3-Hour Resource-Out and all resources out
What is the difference between a temporary space card and a lockout/temp card?
Washy tape! Look for this if you are unsure!
Name everything you should have open everytime you are on shift
StarRez, Door Access, Microsoft Teams, Outlook, Frequently used logs
Who are forwarding the phone the phone to for now in fall quarter for After Hours?
RAs! But they will eventually be BMWs (bonus if you randomly said that)
What should we do as the opening shift of the day of an AV reservation?
CHECK OUTLOOK CALENDAR so you know there is an AV reservation (for starters) but you should put out the AV equipment being used for that day.
When do we notice for 3 hour resources?
During night shift of the day it was checked out!
Who can assign Temporary Spaces?: say all 4 correct answers I'll give it to who can name the most
RDs, CS3s, ADs, and OCs
What is the very last thing you should do during a closing shift?
FORWARD THE PHONE!!
How often/when do we take high value lost and found items to the police station?
Once a week at the end of the week!
What should you do when you see a request for an AV reservation, after you added it to the outlook calendar because duh, and where can you find something to help you do this faster?
Email that person back confirming their reservation. The template is in the Manual which is basically your best friend.
Tell me how long everything in Cuarto can be checked out for before it is due. Name lockout cards, temp cards, vacuums, cookware, games, etc.
Mackenzie's brain will tell you
Explain to me what you would do if a resident tells you they have moved out of their temporary space and needs to return their key
- Open Temporary space log/verify that it is their correct checkout date
- Take their card with washy tape and mark it as returned with your initials on the log
- Return the Card to the correct pouch in keywatcher
What should you do every time you send an email in outlook?
CC Kristine's email and the Lead Email!
Explain to me what you would do if you checked outlook because you are an ELITE employee and saw a room transfer and cancellation email. BONUS +50 if you can tell me what the mailroom does once they see what the desk did
- Go to the Comm log and navigate to the calendar for room transfers/cancellations
- Find the appropriate date of the request and click the plus to add an event
- On the task line indicate whether they are moving to/from/within Cuarto and everything in the email besides their SID
- Save that and you slayed! Mailroom will see this and make sure their mailbox is corrected accordingly and will cross it off once it is done
What type of tracking numbers do we use for perishable packages?
CP.....
How many days after a lockout or temp card is billed late do we bill it lost?
5 days!
Walk me through what you should do when a resident comes to the desk and tells you they have some hard key to return
Mackenzie's opinion (saving me the typing)
List all the daily duties in order from opening to closing
Mackenzie's opinion of who did the best lol (I have the daily duties sheets in front of me)
What is the ASD's phone number?
(530) 752 7986
Name all the colors for each step of checking out AV Equipment.
Yellow = People are SOOO happy they reserved AV Equipment before anyone else for their checkout date
Purple: You got to perceive (purple) the person checking it our (so it is check out)
Blue: They are so blue because they had to return (so sad their AV reservation is over)