Mail
True or false: We log packages that are not assigned to Kinghorn
False, we do not log packages that are for other buildings. We put them in the designated bin
What tab in the desk log do we log lockouts and loaner keys?
the lockout-loaner tab
What key is used the unlock the desk drawers?
Key under the label "desk"
Old keys go here
the Small grey box labeled "Student room keys"
What are the hours of the night shift? (Name the two shifts)
12:00am-3:30am and 3:30am-7am
How many mail carriers do we have? Name them all
4. FedEx, UPS, USPS, SpeedEx
If a student leaves their key in their rooms and lock themselves out of their rooms what is that considered?
a lockout
When notes need to be passed to other workers in between shifts, what tab are we putting those notes in?
Who is filling out the recore form?
Both the RA and the resident that lost/broke the key
What's one thing that night shift workers have to do that day shift workers don't
Which mail carrier do we place mail that is "history" or does not go anywhere on campus?
USPS
If a student has an idea of where their key is but is not 100% sure, what are we giving out? and for how many days?
a loaner key for 3 days
True or False: If your friend is not an RA or desk worker, they can sit behind or at the desk.
False, people that do not work at the desk or for the building should not be behind or at the desk
What do you tell students when they have exceeded the loaner key day limit?
They need to fill out a recore form
How much do night shift workers get paid
$10/hr
What packages qualify as "Return to Sender"
1. Resident no longer lives in Kinghorn (Starrez says "History")
2. Recipient does not live in the res halls
Can I leave a cell blank when filling out the log?
Naur. Please fill in EVERY cell
If a person is late to their shift what do you do?
Use the office phone to call that person, if the person does not answer, let Jayla know. Do not leave the desk if someone is scheduled to come in after you
How much are students charged when they need a recore?
$110
What are the codes you should be clocking with for night staff?
Johnson. Deho for Day, Johnson for Night
Where do we put packages that are not assigned to Kinghorn but go to other halls?
In the "Residence Hall On-Campus" bin
How do you identify the core of a key?
The numbers on the back of the key
What does PNG stand for and how to we proceed with someone on the PNG list?
Persona Non Grata; These people should not be in the building. If you see them, ask them to leave. If they don't leave, call an RA to escort them. If situation escalates, call UPD
No
Do we check out mail during the night shift?
No