Emergency/Safety
Desk Logs/Desk Procedures
Equipment Log
Key Stuff
Miscellaneous
100
You're working a 11-2am shift and you see a resident stubmling past you, unable to hold him/herself up. Who should you call?
What is call the RA on duty.
100
When should you use your cell phone to play games at the front desk?
What is NEVER EVER TIMES INFINITY!!
100
When a resident comes to check out the ping pong set what should you take as collateral for the ball?
What is a quarter/25 cents/money.
100
You notice a resident has had a 3 day key checked out for 5 days. What do you do?
What is contact the resident and ask them to please return the temp key OR to come down to order a new set of keys.
100
A resident comes and says they need to buy a San Cat parking permit. What should you tell them?
What is The Santa Catalina parking permits are sold out of the Santa Ynez Offices. You can go there to purchase your permit :)
200
A concerned mother comes frantically into San Cat worried because her son/daughter has not been responding to her calls. She gives you her daughters last name and asks you for her room number. What do you do?
What is tell the mother for safety reasons you can not give out her daughter's room number, but tell her you can try to contact her son/daughter for her.
200
What 3 items should you put in the subject of your desk log?
What is your name, the date, and time of shift.
200
If you notice that we have all 3 vacuums in the back room, but a vacuum is still checked out under the equipment log what should you do?
What is check the vacuum back in on the equipment log.
200
A resident comes down to check out a 20 minute key because they have been locked out of their room. Unfortunately the resident does not have his/her access card with them. What do you do to verify this resident is who they say they are besides just asking them their name?
What is ask for their phone number/email/mailbox number/ room number/perm number. (Have to answer 2 of these for a correct answer. )
200
What are the first to numbers of every Santa Catalina resident's key core number?
What are 5 and 0.
300
You notice there is a suspicious man outside and he is carrying a weapon what should you dial and press (2 answers!)
What is 911 and THE GREEN BUTTON
300
A fed ex delivery person comes up to you and is all like, "Yo I got 2 packages left but i'm running late so I'm gonna leave it with you and get them tomorrow." What do you tell the delivery person?
What is I'm sorry we do not accept packages at the front desk.
300
A resident wants to check out a movie from the front desk, but the name of the movie isn't in the equipment log (oh no!) what should you do?
What is use the asterisks, and type the name of the movie in the notes section.
300
What are the two things you must change when getting a new set of keys?
What are the resident's core number in their RCR and the Key Core Number in the "key core binder"
300
You have to call a resident about an overdue key. What do you dial before you dial the resident's number, and what is the name of the log where you note all of your calls?
What is 91 and the "long distance log"
400
1. What is the only thing you can keep behind the desk? (2 answers)
What are Birthday treats, flowers, balloons (NOT PACKAGES) (Need 2 answers)
400
You should arrive to your shift ____ minutes before it starts.
what is 10.
400
How long after you write your desk log should you set it to expire?
What is at least one month. (2 weeks is acceptable too)
400
Every night you email the key audit to...?
Who are Tim and Tom aka TNT! (if you said "TNT" you're awesome and you get an extra point)
400
A resident comes up to you and asks, "hey bro/bra which bus do I take to get to the Goleta Amtrak station? I need to know like pronto dude/dudette." What do you do?
What is use either google or another resource to find out the correct bus for the resident. Or if you already know which bus/es (11/6 or 24x/12) to take you can tell them.
500
The extension for Dispatch is?
What is X3446
500
What is the procedure for unforwarding the phone?
plug it in and dial *73
500
How many frisbees do we currently have?
What is 5
500
A key is brought to you with the core 33-683. Which residence hall does this key belong to?
What is the Las Encina Quad in Manzanita. Just Manzanita works too.
500
What is the Santa Catalina North Tower phone number (with area code)?
What is 805-893-5648.
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