Mail/Packages
Who does the desk log packages for (with the correct info)
Everyone!
The Fire Panel goes off with a Pre-Alarm during a 10-2 shift
RA on Duty
This is where you look to see if a resident is able to check in or out
Movement Dashboard
These are the three things you should do at the start of every shift.
1. Clock-In
2. Read Desk Notes
3. Complete tasks and initial task log
these are the first two things you do when the fire panel goes off
Take a picture and press acknowledge
These are the only two shippers that we can send out packages through
UPS and USPS
A student tells you that the Lobby Bathroom has a flooding toilet during a mail shift.
Facilities (and a work-order)
A resident is checking out of their room, where do you put their room key?
In the envelope attached to their check-out info card
After this many days the second notice package reminder should be sent
Five Days
These are the directions you give when someone needs to go to room 4165 for a meeting
It is in 4141! Go out the main doors, take a left, go in the next set of double doors
These are the only types of paper mail that need to be forwarded
1. Campus mail (residence hall/campus building)
2. First Class Mail
A dining hall worker called the desk and asked you to let Evan know that they won't be coming to their shift.
Dining Office Number
Resident is checking-out but they are not on the movement dashboard
They CAN move if they are not on the dashboard but we CANNOT check them out, Return their Room Key
they need to fill out a cancellation form in housing portal (or physical copy)
during business hours notify Chris
This is where you look if there is a task you are not sure how to complete
How-To Binder! (or how-to folder in teams)
These are the steps to transfer a phone call
1. Press transfer
2. Type phone number
3. Press send
All steps to forward a piece of paper mail
1. Cross out original address with thin line
2. Write FWD: Mail Forwarding Address
3. Place in Outgoing Mail bin
A group of residents are carrying in another resident who is unconscious.
Pro Staff and RA on Duty
Resident is moving from Currier into Burge. They are asking to check-in to Burge but they are still checked-into their Currier room. What do you do?
Inform resident they need to check-out of Currier before they can check-into Burge.
What are the two audits that must be completed in the morning and at night?
Prox and Key Audit
Does the desk have a key to Clinton Street Market?
Yes! It is in the key box.
4_41+ and 5_41+
A parent moving in their child parked in the U between Burge and Daum but the gate is now closed.
UIowa Parking and Transportation
A resident is moving from Burge to Burge room, they need their key to their new room so they can start moving their stuff. What do you do?
Go to Rooms on StarRez and type in Burge Rm#, Go to the profile for the resident according to bed #, Go to Keys, Issue Room Key DO NOT check them in
How do you forward a package to another residence hall?
1. Log Package as normal
2. Select Desk Location: Burge, Desk Forwarded To: residence hall, Package Forwarded?: Package Forwarded
3. Under Parcels, edit package, change received to forwarded
What are the names of the UPS and USPS delivery men?
Josh and Mark!