Keys
Lounges
Computers & Work Orders
Check Out & Transfers
Phone Calls
100
When locked out in a towel a student will sign out this key
What is a 3 hour key
100
The maximum amount of time a lounge can be booked for is
What is 3 hours
100
Where are important desk information such as the desk manual located on the computer
What is the I-drive
100
After getting a student to sign their form your next step is
What is sign them out/into ODS
100
____ can only be given when the pizza guy asks for the student's room number
What is their phone extension
200
This key gets signed out when a student loses their key
What is a 7 day key
200
These lounges can only be booked out by RLS staff
What are the ADCs
200
You must get what information from Reliance when calling in a work order
What is a reference number
200
What key do you give a student when they are transferring rooms
What is a 7 day key
200
You contact this person when Suzie Q's mother call concerned about her well-being
What is RM or ARLM
300
The Rolling Stones can jam out in our music room for only this amount of time
What is 1 hour
300
______ is the first step in the lounge booking procedure
What is checking to see if the lounge is available
300
What conditions must be met in order to acknowledge an alarm on security desk
What is the door must be closed and locked
300
When a roommate signs the wrong form you must do this to fix them
What is cut & paste the right signatures to the proper forms
300
When someone asks about a student with this colour bar on their profile you tell act like they do not exist
What is orange
400
Late fees for keys are this much
What is $20
400
Students may contact this person to book a lounge for more than 3 hours
What is an ARLM or RM
400
This person is contacted if a fridge breaks down
Who is Jeff Wilson
400
Who do you contact if a student approaches the desk and does not have a transfer slip
Who is Residence Admissions
400
You call this extension for after hours emergency work orders
What is 52245
500
A key check should be performed this many times in a shift
What is 3 times
500
It is important that the students fill out this part of the lounge booking form
What is the liability section
500
Work order reports for the BM and HSKP are printed at these times each day
What are 10am & 2pm
500
If a student wants to appeal their improper billing who do you send them to?
Who is Joanne Mead
500
This professional greeting must be used when answering the desk phones
What is "Hello, ___ Desk, YOUR NAME, speaking
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