STARREZ
what system do desk workers use to manage resident check-in, check-outs, keys and equipment ?
StarRez
can a desk worker leave the front desk unattended during their shift
no the desk must remain staffed whenever it is scheduled to be open
what system is used to confirm a resident's housing assignment before accepting their package
StarRez
what is the minimum age for the guest under the standard guest policy?
18 years old
what system is used to verify a resident identity when they enter the building?
iverify
what information must desk workers verify before issuing a loaner
the identity and room assignment on StarRez
are off-duty staff allowed to congregate or socialize at or behind the desk
what must desk worker write on front of each package once it arrives
the date it arrived
who is responsible for the guest actions while visiting a residence hall?
the resident host
what must desk workers check after a resident swipes their i-card
that the photo matches the person entering
how long should a resident keep a loaner key before returning it ?
24hrs / and or 15mins
what must desk workers wear so residents can identify them as employee ?
a visble empolyee name badge and approved campus housing pr uic logo gear
when scanning a package into the parcel system can two packages for the same resident be store as one item
no package must be stored as one item
what must a resident host do will their guest is inside the residence hall?
remain and escort the guest at all times
what system is used to submit a formal incident report and forgotten i.d report
maxient
a resident wants to change rooms. what approval is required, and who can direct the desk worker to process the change ?
the resident must approve the room change and the desk worker must be directed by the housing officer before processing it
a desk worker needs to use the restroom while working alone, what must happen before they leave ?
they must notify an appropriate staff member and arrange coverage so another authorized staff member is present before leaving
a package remains uncliamed for three days. what should happen next
remove and re enter the parcel system
a guest is leaving , but their resident host is nowhere to be found, what two actions must the desk worker take
check the guest out at the front desk and submit an incident report about the resident host
a tornado warning is issued what should you do
close the desk, seek shelter and return after all clear
A resident has not returned a loaner key after the allotted time. name the three required follow-up actions
contact the resident through the housing portal communication process, document as needed, and consult with housing officer before extended the loaner period
a desk worker works 5 consecutive hours without taking a break. what rule does this violate ?
desk workers may not work more than 4 consecutive hours without a break
a large package won't fit into the lockers. name three steps required to process it
complete and oversized place the slip in the locker and store the package in the approved secondary location
a 16-year-old wants to visit without an parent or guardian accompanying them. what requirements apply to the exception request
they need acceptable i.d , a parent or guardian approval submitted to campus housing at least 72hr prior , the required permission form and photo and a wristband that must be worn throughout the stay
a life-threatening emergency occurs at the front desk, who must be contacted first, and who must be notified afterwards
call UICPD, then notify the RAOC who will ensure the RDOC is contacted