Amber's Pet peeves
What’s Amber’s #1 Rule at the desk?
tell Amber or Serena!!!
What is the standard attire for the desk? Weekdays? Weekends?
Polo, name tag and picture up on the door. You are required to wear you polo during all your shifts (yes, this includes weekends) Except on Fridays.
What do you need to take to give our equipment?
something valuable (Driver's License, Skycard, phone, etc.)
What's the procedure for shift coverage?
You are responsible for getting your shift covered. When the shift has been covered make sure to put it on the big calendar (this is the only way Amber knows for time sheets!!)
Customer Service, what does it mean?
We hold the campus wide ______ that, if not taken care of gets extremely disorganized.
Lost and Found
Can you log-in with your personal log-in at the Info Desk computer and EXPLAIN your reasoning?
No, please only use student log-in due to templates, lost and found, and emails
When do you put up new door sheets?
At the end of the day during the last shift.
If a poster doesn’t have a date, how long do you stamp it for?
2 weeks
Does Amber care if you miss a shift?
Yes, it is always your responsibility to get your shift covered
If we get a skycard what do you do with it?
New Policy! We keep skycards at the desk. Please log them into the skycard excel sheet (located in the lost and found folder). If they have keys attached to them, log the skycard into the skycard excel sheet and say placed in key bin. Also log the keys into the key excel sheet and place both into the key bin.
Where can you leave personal items at the desk?
Cabinet one or black filing cabinet
How many doors do you need to lock for closing the building?
14
Where do the Information Desk labeled white boards go?
This year we are keeping them in the game room up against the wall by the stairs.
What is the correct way to answer the phone
What does Serena like you to do when you receive an email or text message from her?
Let her know that you received the message! Even just a "ok" is perfect
What are three items that will result in immediate termination?
Theft, physical violence, being under the influence
How many people can table at a time?
7!
If people want to leave brochures, where can they place them?
area by the LC (Shelf on the wall), area by the ping pong table is reserved for magazine and newspapers.
What are 3 (there are more than 3) desk etiquette items you should know?
1.Cease personal convos
2.Food products (out of sight)
3.Keep desk looking organized & cleaned to keep professional look
4.Don’t leave personal items at the desk
Who can you let into the Leadership Center?
Leadership Center Staff and Resident Directors.
What do you need to fill out if the police are called?
Incident report which are located in the black filing cabinet.
What types of refunds do we have?
Coca-Cola Beverages, FLC Snacks, Change (quarters)
What meeting rooms are on the second level of the SU?
Colorado 211, Ballroom, 212, La Plata 213