Amber's Pet peeves
What’s Amber’s #1 Rule at the desk?
tell Amber or Dre!!!
What is the standard attire for the desk?
Polo, name tag and picture up on the door
What do you need to take to give our equipment?
something valuable
What is FLC’s radio station?
KDUR
Customer Service, what does it mean?
We hold the campus wide ______ that, if not taken care of gets extremely disorganized.
Lost and Found
Can you log-in with your personal log-in at the Info Desk computer and EXPLAIN your reasoning?
No, please only use student log-in due to templates, lost and found, and emails
When do you put up new door sheets?
At the end of the last shift
If a poster doesn’t have a date, how long do you stamp it for?
2 weeks
Does Amber care if you miss a shift?
Yes, it is always your responsibility to get your shift covered
If we get a skycard with keys connected to it. What do we do?
give it to Randy/ skycard office
Where can you leave personal items at the desk?
Cabinet one or black filing cabinet
How many doors do you need to lock for closing the building?
14
Where do the Information Desk labeled white boards go?
By the ping-pong table
What is the correct way to answer the phone
What makes Dre really sad when she tries to get ahold of her employees?
when you don't reply to emails/ texts.
What are three items that will result in immediate termination?
Theft, physical violence, being under the influence
How many people can table at a time?
7!
If people want to leave brochures, where can they place them?
by the ping pong table/ "information" area by the LC
What are 3 (there are more than 3) desk etiquette items you should know?
Cease personal convos, food products (out of sight), keep desk looking organized and cleaned to have a professional look, don’t leave personal items at the desk
Who can you let into the Leadership Center?
LC Staff and RD's
What do you need to fill out if the police are called?
Incident report
What types of refunds do we have?
Coca-Cola Beverages, FLC Snacks, Change (quarters)
What meeting rooms are on the second level of the SU?
Colorado 211, Ballroom, 212, La Plata 213