Leader's Responsibility
Why must a leader state the purpose?
A leader must establish the purpose of the counseling session to better lay the foundation to come about solving the subordinate's issues.
What is credibility?
A straightforward style to assist and influence subordinates, with honesty and consistency, in order to earn respect and trust.
Why may a leader ask questions in a counseling session?
Any of the following:
- To obtain info
- To get subordinates to think of the situation
- That are open-minded
How must a leader communicate with their subordinate during a counseling session?
Establishing an open, two-way communication where the leader should be listening more rather than speaking.
Fill in the blank:
A leader must have (blank) for their subordinates.
A leader must have respect for their subordinates.
What are 2 ways a leader may respond during a counseling session?
Verbally and nonverbally.
What does it mean for a leader to be flexible in counseling session?
Explain the importance of being flexible in your own words.
A leader must be able to adapt and change their counseling style to better fit the subordinate's character.
What are the 2 awarenesses a leader must be have in a counseling session?
Self awareness and cultural awareness.
What are 3 active listening elements that a leader should include while counseling?
Any 3 of the following:
- Eye contact
- Body posture
- Head nods
- Facial expressions
- Verbal expressions
Why is it important to respect the subordinate as a leader during a counseling session?
It ensure the subordinate feel safe and is able to express their problems as they won't be judged for who they are, which will allow the leader to better help them.
What is empathy and explain in your own words why it's an important quality for a leader to have when counseling?
Empathy is ability to understand and share another person's feelings and/or thoughts.
What are 2 of the 3 possible outcomes of asking too many questions when counseling?
Any 2 of the following:
- Aggravate power differential between a leader & a subordinate
- Place subordinate in a passive mode
- Be an intrusion of privacy and cause subordinates to become defensive
What are 3 of the characteristics that a leader should develop in their counseling styles and explain each one.
- Purpose - a leader must establish the reasoning of the counseling session
- Flexibility - a leader must be able to adapt their counseling style to fit the character of their subordinate
- Respect - a leader must view and accept their subordinate for their uniqueness
- Communication - a leader must establish an open, two-way communication with the subordinate
- Support - a leader must encourage their subordinates to carry out their actions that will help work towards resolving their issues
Name all 4 of the qualities a leader must demonstrate to effectively counsel a subordinate.
Any 2 of the following:
- Respect For Subordinates
- Self Awareness and Cultural Awareness
- Empathy
- Credibility
Name 3 of the 6 nonverbal active listening indicators and explain how they can be detected.
Any 3 of the following:
- Boredom
- Self-confidence
- Defensiveness
- Frustration
- Interest, friendliness, and openness
- Openness or anxiety