Forms & Documents
Which log is completed for Non-Member on-us or Democracy Cashier’s checks?
What is the OFAC LOG
What does OFAC stand for?
What is the Office of Foreign Asset Control
Offers a 90 day deferment + 125 cash back.
What is Summer Auto Loan Promotion
Who do I call for loan rate resets?
Who is Lending
How many digits does a DFCU Corporate check number have?
What is 10 digits
What form allows DFCU to authorize and pay overdrafts on ATM and everyday debit card transactions?
What is the Overdraft Privilege Opt-in Form
This law prevents discriminating on a prohibited basis as noted REG B.
What is Fair Lending Act
Designed to assist members with any financial emergency, no credit check, and has a $20.00 non-refundable fee.
What is a Cash-N-Go loan
Who do I call if I have payroll employee benefits related questions?
Who is Human Resources?
This product allows you to borrow money using the Equity or value of your home as collateral.
What is a HELOC
What does MIP stand for?
What is Member Identity Program
What does ACH stand for?
Who is Automated Clearing House
I help members with their wealth transfers, retirement planning, annuities, and securities.
Who is Roderick Day
Who do I call for all federal and state legal requests?
Who is Risk Management
Who supports telecommuters and non-telecommuters?
Who is the IT department
This form would need to be received by 3pm for same day transfer requests.
What is Wire Transfer Request form
All share or share draft withdrawals, cash deposits and checks cashed in the amount of $1,000 or more must be verified by who?
Who is a supervisor or another teller
I can expedite payments the same day, schedule the date to arrive, and no postage required
What is Bill Pay
Who do I call if a repossession warning on a members account?
Who is Collections
How can you reset your password for Auto Pilot/SWBC?
What is click on forgot password/ Who is Contact Auto Pilot
This document needs to be completed when issuing a Cashier’s check or Money order in amounts of $3000-$10,000.
What is the BSA Monetary log
The regulation requires up to first $225.00 of a non-next day check to be made available the next day.
What is the REG CC
I am free, widely accepted method of payment, no charge to get cash back.
What is a Visa Debit Card
Who do I call is if I have questions relating to debit card disputes?
Who is E-Services
Who do I call if a NSF, ODP or Auto Pilot fee needs to be waived?
Who is my manager/supervisor