Promotions
What promo is sent during the month of a pet's birthday
What is the Birthday Promo?
Standard Shipping timeframe
What is 1 - 3 day shipping?
This article is designed as a repository of________ for 2023
What is Expired promotions?
This extension belongs to 44405.
What is CS Escalation?
(ESCO/Tiger Team)
Replaces the 1st Autoship discount.
What is the 35% Autoship replacement discount?
This lower the price of an entire order
What is Discount codes
The item has been discontinued or no longer carried on Chewy.com.
What is L-Status: Discontinued?
There are ____ types of Promo Abuse Block comments.
What is 6?
44480
What is Pet Insurance by Care Plus?
(LCSR) Queue
Perhaps your customer is a veteran, or it's their pet's birthday, police or service dog. Maybe to help win-back an upset customer.
What is the 10% off (max value $10)?
Often promotions that include several different SKUs may have a __________ Button.
*DAILY DOUBLE*
What is Shop this Deal?
The order is being packed and waiting to be picked up from the warehouse.
What is R-Status: Released?
________were sent out to customers who experienced ATO (Account Take Over) with a promo code for $10 off an order with the code TAKE10
What is WOW Cards?
Used when a customer has specific instructions or has a product preference such as toy color.
What is Walkthrough Request?
Used to welcome new customers to the Chewy family or help a customer that forgot to add an item to their order.
What is Free Shipping?
This only apply to participating items
What is Promo Code?
The temporary hold on the card will fall off within 24-48 business hours of canceling.
What is X-Status: Canceled?
These coupons are good for 10% off a future order and do not have a maximum discount value.
What is the Backorder Notification Coupons? (10FORYOU)
All coupons must be sent to: (even if the total discount is under $30)
3251 Hollywood Blvd.
Suite 401
Hollywood, FL 33021
Discount only applied by Management at CSR request.
What is Free Order Request?
Promotions available to customers for use and promotions that have been used by customers can be found in the
What is the Promotions Tab?
When an agent is editing an order.
What is E-Status: CSR Edit?
2 different types of mailers we send out
What is Welcome Codes and Win-Back Codes?
_________ is when a customer creates multiple accounts to redeem first time customer promotions that they've previously redeemed on their original accounts.
*DAILY DOUBLE*
What is Promotional Abuse?
Typically used by leads to de-escalate. Reserve this for extreme circumstances. It can only be used once on an account.
What is 15% off (max value $15)?