Get your stuff
A zero cost delivery route.
What is TDW?
Positive Mental attitude
What is step 1?
Covers everything you bought.
What is a gold plan?
When you are yellow on the schedule.
What is a floor day?
There's a spill.
Who is Housekeeping?
Delivery to Colorado.
What is Cross Country Delivery?
A customer who likes to talk.
What is an amiable customer?
A great way to file a claim.
What is the SquareTrade App?
When scheduling a house call or presentation.
When do you check the calendar?
Ryan and Jennifer aren't here.
What is the Living Room hunt line.
When you need something delivered right now.
Who is Pick-Up Now?
How you can identify how you are supposed to interact with a customer.
What are the 4 customer types?
Cleans a spill.
What is a Stain Kit?
When you walk away from a computer.
When do you lock a RESO/Presentation stand?
Selling a floor model.
Who is Merchandising?
Leaving with a plant.
What is a take?
Step 7
What is Build?
Only covered once per piece under the gold plan.
What is pet damage?
When you are still with a customer after close, and you have finished the transaction.
What is walking your customer out?
A customer needs help and you are busy.
What is the Designer Hunt Line?
A great way to get a customer a power cable.
What is UPS?
Where you ask "why not?" to the customer.
What is overcome objections?
The customer tells you they have a German Shepard and 2 kids.
When do you plant the seed?
You tag both Jennifer and Ryan in an email.
What do you do when emailing Ryan or Jennifer?
When your customer needs financing at the end of the night.
Who is the closing manager?