GENERAL
Where can you find grievances, IR, and forms in general?
Tech office on the wall
Before driving the vehicles, what do you fill out?
Client attendance/mileage log sheet
When are the mandatory BHT meetings?
Last Tuesday of the month
What email group is used when there is an incident or behavioral issue to report?
Programs
What is the correct way to document the form section on the intake checklist?
1. Check mark under "Completed" when the form is created
2. Initial under "Initials" when form signed by client and user INDIVIDUALLY - no straight line down
An incident report does NOT have to be written for just a verbal argument
True or False
False
When and where should we report gas needs?
Half tank
WhatsApp chat
What do you do when you have a maintenance request?
Email "maintenance@destinationhope.net" with a picture of the issue and copy Michele
Where can we find out who the OCT/OCS is for the night?
White board in conference room
Should belts be given upon intake?
No!
What time should PHP be ready to go in the morning?
8:55 am
Clients can sit wherever they want on the van.
True or False
False
Females in front/Males in back
What are the 3 things we do when a client returns from pass, AMA, or extended hospital stay?
1. Send email to Programs they have arrived
2. Body search/UA/BA
3. Enter results in POC
What is the primary form of communication Michele uses to alert BHTs to schedule changes, protocol changes, and important information?
What 3 fields MUST be filled out on the ROI during intake?
1. First and Last Name
2. Phone number
3. Relationship
A "No Sharps" client may never use a razor.
True or False
False
What types of food or drink are allowed on the van
NONE!
(unless wrapped and placed in black transport bag)
What is the first step we take as BHT'S when we have an aggressive client?
Isolation from the community
What is the proper way to format the subject line in an email (provide example)
Michele D - AMA risk
Joe S - verbal outburst
True or False
False
What time do shifts start?
7 am
7 pm
Where are the registration and insurance cards in the vans/vehicles
White binder in the vehicle
What is our uniform dress code and 5 things you must always have?
Black or khaki pants
DH shirt with STAFF clearly visible on back
Closed toe shoes
1. Ear piece.
2. Walkie
3. Lighter
4. Badge
5. Keys
When do you call the OCT?
Never! Go to your supervisor
Spray/aerosol products
Razors
Belts
Makeup with mirrors
Make-up bags
Any product with alcohol in first 4 ingredients
Dental floss
Backpack/bags with strings