QA call audit
Corewell Health
What is the company you acknowledge at the beginning of the call?
Name and DOB
What are the 2 patient identifiers to enter a patient's chart?
List of Providers, Titles and Speciality
Where can we find all the providers we serve?
Thank you for calling Corewell Health Digestive Health scheduling my name is __________ how may I help you?
What is the suggested scripting for inbound calls?
13 Visits
What is the number of required Psychotherapy visits?
Appointment Time, (AM/PM), Date, Location/Address, and Provider
What is the 6 things you need to confirm after scheduling?
Transcribe Order
How do we begin creating a self-referral?
What is Standard Work?
Self-Referral
Active Request
Appt Request
Referral
Book It
What are the 5 ways you can schedule a patient?
Reason for visit/patient identified symptoms, duration of symptoms and interpreter needed
What are the required appt notes?
Triage Call
What PARs use to access the Call Hub and Create a Triage Encounter?
Where do we find GI Providers and their PODs?
Accident Related
What is a registration question everyone forgets?
Book It
What would we use to schedule an established patient without a referral?
Address and Phone number
What is the demographics we need to confirm with the patient?
What is a request from a provider for the patient to make an appt?
List of Diagnosis and conditions
Where do we find synonyms for patient complaints and illnesses?
Clinic Scheduled Flag
When do we cold transfer to the office?
Warm Transferred from Nurse
What would we use if a nurse transferred a patient back to the PASC to schedule?
Communication Form
What do we update in the referral?
Book It
What do we use to launch the decision tree?
Endo, Rehab and DH Daily Admin
Where can I see how to set up my programs and laptops?
Called 1x= 7 days
Called 2x= 14 days
How long do we defer an outbound call?
DH Questions Chat
Where do you post questions if struggling while scheduling?