A verification that must be pulled within 10 days of closing to confirm income status.
What is verbal verification of employment?
100
This folder houses all files that have not yet been cleared for funding. It also holds the check request template used for reissues.
What is review to fund?
100
Our application system that houses all documents, loan remarks, and disbursement information.
What is our application system, NetOxygen?
100
The 3 day waiting period required by law from closing to the disbursement of funds.
What is the right to cancel period?
100
These must be entered on each day of funding to ensure that everyone who accesses the loan can accurately see funding details including dates, amounts, and disbursement details.
What is funding comments in remarks?
200
This function makes outbound calls, scrubs leads, and connects potential borrowers.
What is a personal banker assistant?
200
This tracker must be updated with any interest, adjustments, or fees to ensure finance can balance their ledger.
What is the RESPA and interest adjustments tracker?
200
This system is used for disbursement entry and review and disburses the funds for DHE.
What is Luna?
200
This number can be found in Genesis and matches the system assigned loan ID.
What is the subscriber ID?
200
This system provides all loans in our application pipeline along with valuable information like processor name, banker name, loan status, etc.
What is tableau?
300
This team reviews income, property value, and credit to determine the final decision on the loan.
What is an underwriter?
300
The status "C" that appears in genesis if the initial disbursement type was single check and there were no issues with posting.
What is check cleared?
300
The location found on workbench that provides the contact for each stage of the loan. You can find who the originator and loan processor are on this page.
What is contact management screen?
300
This method of payment is required for paying off any required liens of the loan.
What is a wire transfer?
300
This sheet must be uploaded into the system after the completion of a reissue.
What is Reissue checklist?
400
We contact this team for reissue escalations. They manage cases and provide updates via comments in the system as well.
What is ABT Escalations?
400
The process for confirming we are talking to the right borrower. Support must confirm 2 of the following: last 4 of social, address, or DOB.
What is verbal phone verification?
400
These reports inform the support team when disbursements have been returned and what daily wire amount is required for funding all loans.
What is Mobius reports?
400
This must be provided timely, greater than 3 days from consummation. This is the final document providing final loan details that requires signatures.
What is the closing disclosure?
400
This federal registration requires updating to ensure no defects are found during audits.
What is NMLS?
500
These the contacts must be included during all fail communication to ensure changes are made and the borrower is made aware of funding status.
What is the closer and processer?
500
This must be obtained as proof of payment when a borrower states they already paid off a disbursement that needs to be reissued.
What is a statement?
500
This is the last status that Support is responsible for to ensure that the loan properly boards to the servicing vendor.
What is complete and send to servicing?
500
This is required for all loans before funding can occur. The turn around time is about 12 hours. It is a federal requirement but does not need to be done for manual checks or wires.
What is OFAC clear?
500
This occurs after a loan has been paid in full and we have stored the collateral file for 3 years.