COE/KPI
This is what COE stands for
Center of Excellence
This scan means the shipment has arrived at the facility.
AF = Arrived Facility
CIS stands for this.
Certified International Specialist
This was the year DHL was founded
1969
Who is the CEO of DHL Express Canada
Geoff Walsh
This is the % of calls answered within 20 seconds Target: 80%
Grade of Service (GOS)
This scan means that the shipment is ready for pick up at the station
CC = Awaiting consignee collection
KART stand for
Key Account Reporting Tool
This is the year Deutsche Post acquires DHL
2002
Who is CEO of Americas
Andrew Williams
Forwarded Destination - Delivery details expected. Is this check point a completion check point or not.
no It is Progress check point
ODD Stands for
On Demand Delivery
CIM stands for
Certified International Manager
Where is DHL headquarters (City Name)?
Bonn, Germany.
Who is VP of Customer service DHL Canada?
Marion Polaud
Mention the Check point Categories
Progress, Completion & service incident - check points
What is check point for Clearance Delay?
CD=Clearance Delay
RPA stands for...
Robotic process Automation
This is the year DHL expanded its network at high speed. Following expansion in the Far East and in the Pacific Rim.
1971
Who is the VP of IT Canada?
Provide 3 Global KPI's
ACR, GOS, Up-sell,Trace closure, Complaints Closure, Claims Closure
List completion checkpoints
BR=Cleared and Delivered by Broker; CS=Close Shipment ; DD=Delivered Damaged ; DS=Destroyed/Disposal; OK=Delivery; RT=Returned to consignor; SS=Shipment Stopped
They are DHL's attributes
Right 1st time, Can Do, Passion and Speed
This is what DHL stands for
Dalsey, Hillblom and Lynn
Who is the Global CEO of the DHL Express
John Pearson