Intake
Prior to dismissing a resident for being unable to contact them, you must follow this minimum contact protocol.
1. 2 phone calls with voicemails at least a week apart at different times of day.
2. 1 text or email if no response to phone calls with voicemails.
3. 1 letter after one week of no response to text/email. Client can be dismissed after two week of no response to the letter.
This is the first thing you should do on a home assessment.
Introduce yourself and/or greet the resident.
Every home repaired by DHRF should meet these standards.
Tier 0.
Any project exceeding this price point must undergo the High Scope process.
Measures & costs should be recorded in ETO at this time.
When contractor is given approval to proceed with work.
These two criteria must be met for a resident to qualify for DHRF.
1. Validated for DTE EEA program.
2. HOPE application submitted for this year.
You should only answer "yes" to the questions about the presence of smoke detectors and carbon monoxide alarms if these two conditions are met.
1. They're installed to code.
2. You've tested that they're working properly.
It's vital that all Scopes of Work, including the funding source for all measures, are finalized before this point.
Work Start.
Any project exceeding this cost estimate is a yellow light for possible deferral.
$40,000
Quality control should be conducted at these points of a project.
Throughout the duration of work and upon work completion.
When you receive a hotline referral, you should accept it within this amount of time in ETO.
24 hours.
You should always do this in addition to filling out the TrueContext form.
Interview the resident.
These two documents should be uploaded to ETO before work starts on a home.
Scope of Work and Scope of Work sign-off.
The purpose of this process is to ensure all Tier 0 and critical health and safety measures are being met in more complex projects.
High Scope.
Final payment should not be made to contractors until this criteria is met.
All partners must maintain this ration of hotline/dual to local leads.
2:1
When assessing a roof, you should also look at these things that are not explicitly asked about in the assessment.
1. Soffit
2. Fascia
3. Chimney
These two commonly overlooked measures have two of the lowest average costs of all reported DHRF measures.
1. Smoke detectors
2. CO detectors
DHRF leadership aims to review and give feedback and/or decisions on all Tier 0 Worksheets submitted for High Scope in this time.
48 hours.
Applicable follow-up health questionnaires should be completed at these two times.
3 months and 6 months after final quality control.
In addition to Intake Touchpoint #1, these two Touchpoints should be completed in ETO as part of the intake process.
1. Health questionnaire
2. Knowledge questionnaire
During an assessment, you should be on the lookout for these possible signs of deferral/walk-away and consult with ECP & GHHI as soon as possible.
Required for points:
1. Cost over $40k
2. Severe foundation or structural damage
Optional/bonus:
3. Unstable roof
4. Severe water infiltration and/or widespread presence of mold
5. Evidence of fire damage
These conditions could escalate a hazard that is typically considered Tier 1 or Tier 2 to Tier 0.
Elderly residents, children in the home, health conditions such as asthma, imminent health & safety threats.
The Tier 0 worksheet is a tool to outline and communicate these three things.
2. The repairs expected to address those needs
3. The cost of those repairs
After work has ended and passed final QC, a resident should be dismissed for completion of program in ETO when these criteria are met.
1. Home has receive leverage funds, which are recorded in ETO.
2. Applicable follow-up health questionnaires have been completed and recorded in ETO.