Data Entry
This area in ETO requires you to enter residents' demographic data.
Participant Profile
Residents must be at or below this income level to qualify for DHRF.
200% FPL
This should tell a consistent story.
The Home Assessment
A finalized scope of work, with resident sign off, is a required prerequisite of this step in the DHRF process.
Work start
These details should be recorded in ETO once work starts.
1. Measures & Costs
2. Work Start date
When adding a lead to your pipeline, this is the process you should follow.
Submit a support ticket
These are the two methods that can be used to verify income for DHRF eligibility.
1. Qualifying Assistance Programs (for EEA intake)
2. Household Income Qualification
The home assessment process should involve these two components.
1. Completing the TrueContext form
2. Interviewing the resident
A repair should not be included in your scope of work unless the the corresponding hazard is identified in this.
The DHRF home assessment
This required program process documents the home's Tier 0 status upon program completion.
Post Assessment
When receiving a referral in ETO, you should accept it within this amount of time.
24 hours.
This intake information is especially important for informing the assessment & scope of work.
Household Make-up
OR Vulnerable Populations
OR Health Concerns
These 3 documentation methods ensure hazards are thoroughly captured in TrueContext.
1. Accurate form responses
2. Clear photos
3. Detailed & descriptive notes
This tool can be useful for crafting a scope of work in alignment with DHRF's repair standards.
1. The Tier 0 Standards Cheat Sheet
OR
2. High Scope Worksheet
These two things should be done upon repair completion.
2. Post Assessment
Health Questionnaire Touchpoints must be completed at these intervals.
1. Program Start
2. 3-month post-repair
3. 6-month post-repair
These five eligibility criteria should be confirmed prior to moving forward with the DHRF process.
1. Primary residence
2. Ownership
3. HOPE application
4. Leverage eligibility
5. Income eligibility
These are the two primary purposes of the DHRF Home Assessment.
1. Holistically assess and document the hazards in the home
2. Inform the scope of work
Once a project reaches high scope, only these repairs are eligible for DHRF.
Repairs needed for a home to reach Tier 0 Standards.
After work has ended and passed Final QC, a resident should be dismissed for completion of program in ETO when these 2 criteria are met.
1. Home has received leverage funds, which are recorded in ETO.
2. Applicable follow-up health questionnaires have been completed in ETO.
Everything you need to know about projects and their statuses can be found in this place.
The Workflow Report
These components are required to complete an intake.
(6 possible answers; 5 required for points)
1. Eligibility Check
2. Income Verification
3. Client Questionnaire
4. Property Information
5. Utilities
6. Household Make-Up
During an assessment, you should be on the lookout for these possible signs of deferral, which should be flagged to DHRF Leadership as soon as possible.
(7 possible answers; 5 required for points)
1. Foundation damage
2. Roof instability
3. Structural damage
4. Widespread water infiltration and/or mold
5. Widespread pest infestation
6. Fire damage
7. Moe than $30k needed from DHRF alone to reach Tier 0 Standards.
These 3 -TION words, or "Mike's Mantra," keep you on track for meeting assessment and SOW objectives.
1. Observation
2. Documentation
3. Justification
This is the minimum technical assistance requirement for the 2026A semester.
5 QCs with GHHI