Snap
What screen is used to view snap benefits?
EC Screen
What screen would you find the childcare copay?
EE Screen
What screen can you find medical benefits?
ED Screen
What screen will you find the department code on the case?
EA screen
What are the 2 times you brand the call, besides transfering?
Greeting and Closing
What screen would you use to view snap/SSP/Tanf benefits that are paid out or pending?
BN Screen
The Screen that shows the name of the childcare?
EKL Screen
What does the V mean for medical?
Vending( benefit is open)
If a case has one of these codes :78E, 78W, 78C, 78H, 78D, What dept ?
LTC
Who goes over your QA scores with you?
Supervisor
What Notice that is sent out notifying client they are approved for benefits?
Cert Notice
When completing a childcare change how many days do we advise the client to allow for completion of the change?
2 business days
What screen shows which medical benefit code they are approved for?
CM Screen
If a case has one of these codes 85W, 85C, 85D,85H, what dept ?
Tanf
What is one Red Flag that can cause an auto fail on the call?
Rudeness on a call
Which Renewal does Not require an interview?
Benefit Report Notices/MidCert
What is the only deduction considered for childcare?
Child Support
What does SSP stand for?
The State Supplemental Payment
Screen to find name of nursing facility a LTC client is listed for
EKL Screen
Where do you find the Calls that you were evaluated on?
My zone
Which Appendices is used for snap benefits?
C3
What screen can you find how often a child is approved for, full time, part time 5 days, etc.?
EK Screen
Case coded 00C, where do we find next steps?
Case screening
This department may require a drug test
Tanf
Phone Etiquette, Transaction, closing, verification, call Handling, Red flags and what other section are you scored on?
Greeting