Snap
What Screen can you find how much client is approved for in snap benefits?
What is the EC Screen
What Screen can you find the amount of the Copay?
What is the EE Screen
What Screen can you find if medical is vending and when approved?
What is the ED Screen
When application is completed in Stage 1 with benefits this month, what is first thing to advise the client?
What is they will receive a text with next steps
If the client completed a n application, needs an interview, what is the next step?
What is a Call Back request form
When is a renewal due if they are certified for 12 months?
What is 6 months
What screen can you find the name of childcare/Daycare?
What is the EKL Screen
What is the number for OHCA?
What is 800-987-7797
when starting an application/renewal what is a question we would want to ask before begin?
What is Have you Heard the Rights and Responsibilities and did you understand them?
Client finished their Benefit report renewal and stated they received a text to call for an interview, what would we advise?
What is their mid-certification has been received and a worker will reach out if they have any questions calling from 405-522-5050.
What screen would you look if client ask why their benefits are lower?
What is the ECHL Screen
How many days does it take for a childcare change?
What is 2 Business Days
What does SSP stand for?
What is State Supplemental Payment
Client states there is others in the home but will not tell you their information/Don't know any of their information, where can we note this information?
What is Facs
A note in facs says Case Worker called about they need to verify who is in the house hold, what docs is needed?
What is shelter verification
What does Benefit Report NTC Live mean on the NL screen and is there an interview?
What is the Mid Cert Renewal/No Interview Required
What is the 5 digit number called for childcare that is needed?
What is the Contract number
Client wants help with medical equipment and needs in Home Care, where will we transfer the client to?
What is LTC
On Benefit Page, What benefit would you not mention?
What is
Tanf
Client missed Interview call and we are in Stage 2
What is Advise to call back next business day
Why would a clients benefits be lower on C69, but have higher on line C68?
What is a Recoupment amount due?
What screen can you find if a child is part time or full time for childcare?
What is the EK Screen
What does Q/A stand for on CM screen?
What is QMBP
After completing an application and before submitting what information would we advise that is needed?
What is Verifications
If caller is homeless without a phone and need an interview, we are in stage 1?
What is visit a local DHS office