Collect data is in which section of the Member Intervention Catalogue?
Mandatory Elements
100
Member has a clear understanding of what was discussed is a part of what? in the MIC.
Summarizing the call.......
100
True or False
Impatiality means you are bias.
False
Impartiality is the quality or state of not being prejudiced or bias towards or against any particular side or party.
200
Summarize call is what number and in which section of the MIC?
Number 10 and mandatory elements
200
Please give state three pieces of information you need to ask for when you are collecting required data to confirm an account. This has to come straight from the MIC catalogue.
Ship to address
diabetic physician
email
test frequency
primary and secondary insurance
200
True or False
A bias is when a tendency or a particular point of view is in place where reality or the truth has colored an individual’s perspective
True
300
Thank the member and mention your name and that you respresent Brightsky. Is a indication that you are What?
Closing the call.
300
True or False "The address we have on file is 123 mockingbird lane blue tx 12345 is this correct? Is this the correct way to ensure the shipping address?
False
300
Why is important to have guidelines for line items?
To eliminate biased scoring, and assure accuracy.
400
True or False
Upselling is in the Mandatory element section of the MIC?
False! It is in the option section of the MIC.
400
Ask member not to take enroll with other DTS companies.
This is called what?
Warning for competitors
400
I am what starts to happen as soon as a member picks up the phone.
I am the recording Disclaimer
500
What is Motivational Interviewing?
The motivational interview is defined as “a client-centered, directive method for enhancing intrinsic motivation to change by exploring and resolving ambivalence.
500
Provide specific discussion on all products and quantities to be shipped.
Review any items to be returned or actions taken
Ensure the member has no additional questions, and understands everything that has been discussed.
This all part of the what?
Summarization.
500
Please give me three ways in which we implement Quality Improvement.