Abreviations
Hilton Applications
Dialer Departments
Dialer Descriptions
100
SPH
What is Sales Per Hour
100
Application used to review recordings
What is Encore?
100
Name the department that uses the inventory table INVUNIVERSAL
What is outbound?
100
2.8
What is the max abandon rate?
200
DNC
What is Do Not Call?
200
Application used to send emails
What is Outlook?
200
Name the department that has a campaign titled Bring a Friend
What is Owners?
200
253
What is the number of lines on libsql1?
300
SQL
What is Structured Query Language?
300
Application used to check room availability
What is Voice?
300
Name the department that uses the inventory table called INVACTECLIPSE
What is Activations?
300
Hit rate
What is the term that describes whether customers are answer their phones?
400
EBR
What is Existing Business Relationship?
400
Application used most by customer care to request rooms and tours
What is LMS?
400
Name the department that uses the inventory table INVINBUNIVERSAL
What is Call Transfer?
400
State the dialer is running in when dialing at a 3 to 1 ratio
What is aggressive?
500
VPG
What is Volume Per Guest
500
Application used to find hilton honors information
What is Polaris?
500
Name the department that uses the campaign OCC Preview
What is Outbound?
500
State the dialer is in when a few calls have been dropped and is dialing at a 2 to 1 ratio.
What is moderate?
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