Starting Interactions
Greet an employee when entering a store
"Hello!" / "Good morning!" / "Hi there!"
A: "Hello! Do you work here?"
B: "Yes! How can I help you?"
A: "I'm just looking around."
B: "Take your time! Let me know if you need anything."
Ask the price of an item.
"How much is this?" / "What’s the price?" / "Is this on sale?"
A: "How much is this?"
B: "It’s $12.99."
Ask for a shopping basket.
"Can I get a basket?" / "Where are your baskets?" / "I need something to carry items."
A: "Can I get a basket?"
B: "Right here by the entrance!"
Say how you'll pay.
"Cash, please." / "Credit card." / "Mobile pay."
A: "I'll pay by card."
B: "Insert or tap, please."
A: "Should I sign?"
B: "No, just enter your PIN.
Thank the cashier.
Thanks!" / "Appreciate it!" / "You've been helpful!"
A: "Thank you for your help!"
B: "My pleasure! Enjoy your purchase."
A: "I will. Goodbye!"
B: "Come back soon!"
Ask if someone can help you find an item.
"Can you help me?" / "I need help finding something." / "Excuse me, I’m looking for…"
A: "Excuse me, can you help me?"
B: "Of course! What are you looking for?"
A: "Where are the notebooks?"
B: "Aisle 5, near the school supplies.
Ask if an item is on sale.
"Is this discounted?" / "Any sales on this?" / "Is today special price?"
A: "Is this on sale?"
B: "Yes! 30% off today."
Request a coffee customization.
"Less ice, please." / "Can you make it decaf?" / "Extra hot, please."
A: "Can you make it decaf?"
B: "Sure! Same size?"
A: "Yes, medium."
B: "Coming right up!"
Respond when asked for payment method.
"Apple Pay." / "Do you take Visa?" / "I have exact change."
A: "How would you like to pay?"
B: "Apple Pay."
A: "Hold your phone here."
B: "Done! Thank you."
Say goodbye after shopping.
"Have a nice day!" / "See you next time!" / "Take care!"
A: "Have a nice day!"
B: "You too! Drive safely."
A: "Thanks, I will!"
B: "Bye now!"
Ask where to find a specific product.
"Where’s the milk?" / "Which aisle has shampoo?" / "Can you show me the snacks?"
A: "Excuse me, where's the milk?"
B: "It's in Aisle 3, near the back wall."
A: "Aisle 3? Thank you!"
B: "Yes, look for the big dairy sign. The milk is on the left side."
Ask about sizes/colors.
"Do you have this in red?" / "What sizes are available?" / "Is there a smaller one?"
A: "Do you have this in red?"
B: "Let me check the stockroom."
Ask to sample food.
"May I taste this?" / "Are there samples?" / "Can I try before buying?"
A: "May I taste this cheese?"
B: "Of course! Here’s a cracker too."
Complain about a wrong order.
"This isn't what I ordered." / "I asked for no onions!" / "My soup is cold."
A: "This isn't what I ordered."
B: "Oh no! What was your original order?"
A: "The chicken sandwich, not beef."
B: "We'll remake it immediately."
Confirm your purchase details.
"So total was 25?"/ "That includes tax , right?"/ "Just checking −2 items ?"∗
A: "So the total was 25?"
B: "Yes, including tax."
A: "Perfect, thanks."
B: "You're welcome!"
Ask to try on clothing.
"Can I try this on?" / "Where’s the fitting room?" / "Do you have a size 8?"
A: "Can I try this on?"
B: "Sure! The fitting rooms are over there."
Ask about food ingredients.
"Does this contain dairy?" / "Is this vegan?" / "Any peanuts in this?"
A: "Does this contain dairy?"
B: "No, it’s dairy-free."
Negotiate at a market.
Can you lower the price?" / "10 is my budget."/"I’ll buy two for 10 is mybudget."/"I’ll buy two for 15."
A: "Can you lower the price?"
B: "How about 8insteadof8insteadof10?"
Request a refund.
"I'd like my money back." / "Can you process a return?" / "This is defective."
A: "I'd like a refund please."
B: "Do you have the receipt?"
A: "Yes, here it is."
B: "I'll process that now."
Politely decline to buy.
"I'll think about it." / "Not today, thanks." / "Maybe next time."
A: "I'll think about it."
B: "No rush! Here's my card."
A: "I'll call if I decide."
B: "Sounds good!"
Politely get attention in a busy store.
"Excuse me, when you have a moment…" / "Sorry to bother you, but…" / "Could someone assist me?"
A: "Excuse me, when you have a moment?"
B: "I’ll be right with you!"
Ask about return policies.
"Can I return this?" / "How long is the return period?" / "Do I need the receipt?"
A: "Can I return this if it doesn’t fit?"
B: "Yes, within 14 days with tags."
Ask to split a restaurant bill.
"Separate checks, please." / "Can we divide the bill?" / "I’ll pay for my meal only."
A: "Separate checks, please."
B: "No problem. How many ways?"
Report a payment issue.
"Your machine isn't working." / "My card was declined." / "The screen froze."
A: "Your machine isn't working."
B: "Let me reboot it. Try again?"
A: "Still not working."
B: "I'll manually enter the numbers."
Thank helpful staff.
"You've been so kind!" / "Thanks for your patience!" / "Great service!"
A: "Thanks for your patience!"
B: "Happy to help! Need anything else?"
A: "No, that's all."
B: "Have a wonderful day!"
Ask if a store carries a specific item.
"Do you sell batteries here?" / "Do you have organic apples?" / "Carry any Korean snacks?"
A: "Do you sell batteries here?"
B: "Yes! They’re near the checkout."
Ask about product features.
"How long does the battery last?" / "Is this waterproof?" / "Does it come with a charger?"
A: "How long does the battery last?"
B: "About 10 hours per charge."
Request a repair.
"Can you fix this watch?" / "Do you do repairs here?" / "How much to repair this?"
A: "Can you fix this watch?"
B: "Yes, but it takes 3 days."
Return a defective product.
This stopped working." / "Can I exchange this?" / "The battery won't charge."
A: "This stopped working after one day."
B: "Do you have the original box?"
A: "Yes, here's everything."
B: "We'll replace it."
Ask for a missing receipt.
"Can I get a receipt?" / "Did it print?" / "I need one for work."
A: "Can I get a receipt?"
B: "Oh! Let me reprint it."
A: "I appreciate it."
B: "Here you go!"
Start a conversation at a electronics store.
"Hi, I need a new phone." / "What’s your best tablet?" / "Can you recommend a laptop?"
A: "Hi, I need a new phone."
B: "Great! What’s your budget?"
A: "Around $300."
B: "Let me show you some options."
Ask 3 questions about a TV.
"What’s the screen size?" / "Does it have smart features?" / "Is delivery included?"
A: "What’s the screen size?"
B: "55 inches. Perfect for living rooms!"
A: "Does it have Netflix?"
B: "Yes, all apps are pre-installed."
Role-play: Bargain for shoes.
"The heel is scuffed—discount?" / "I’ll buy if you include socks." / "Can you match the online price?"
A: "The heel is scuffed. Discount?"
B: "I can take 15% off."
A: "Deal!"
B: "Great! I’ll wrap them up."
Return without receipt.
"It was a gift." / "I lost the receipt." / "Can I get store credit?"
A: "I'd like to return this, but I lost the receipt."
B: "Do you remember when you bought it?"
A: "About two weeks ago."
B: "We can offer store credit."
End car dealership talk.
"I'll compare prices." / "Need to discuss with my spouse." / "Can I take your card?"
A: "I need to discuss with my spouse."
B: "Understandable! Here's my card."
A: "We'll call by Friday."
B: "Looking forward to it!"