Leadership Values
This core value means always doing the right thing, even when no one is watching
What is Integrity?
This is the first step all staff must take before providing any patient care.
What is hand hygiene?
This federal program sets standards and payments for dialysis clinics.
What is Medicare/Medicaid ESRD Program?
This is the foundation of all effective teamwork.
What is trust?
Tracking this financial statement helps a clinic monitor revenue, expenses, and overall profitability.
What is a Profit & Loss statement (P&L)?
Leaders show this value when they follow through on promises and commitments.
What is Accountability?
This protocol ensures dialysis be safe and free from harmful contaminates.
What is quality monitoring?
The abbreviation "QAPI" stands for this.
What is Quality Assessment and Performance Improvement?
Listening actively and repeating back information is called this technique.
What is closed-loop communication?
The ideal target for dialysis adequacy is measured with this metric.
What is Kt/V?
Treating patients and staff with dignity and empathy reflects this value.
What is Respect?
Reporting and investigating errors without blame is part of this type of culture.
What is a just culture?
Clinics must document and review patient outcomes regularly as part of this governing process.
What is governance or quality oversight?
Daily huddles are an example of this type of communication.
What is proactive communication?
Keeping treatment start times on schedule helps reduce this operational problem.
What are delays and missed treatments?
A leader who admits mistakes and learns from them is demonstrating this value.
What is Humility?
The most common type of bloodstream infection in dialysis patients is caused by this device.
What is a central venous catheter?
CMS surveys check for compliance with these standards of care.
What are the Conditions for Coverage?
Conflict between staff should be addressed early to maintain this.
What is team cohesion?
Lowering staff turnover improves this key area of clinic stability.
What is retention (or employee engagement)?
Balancing patient needs, staff well-being, and organizational goals requires this leadership value.
What is Fairness?
This national program monitors dialysis clinic infection rates and reports them publicly.
What is NHSN (National Healthcare Safety Network)?
Achieving low missed treatment rates is an example of improving this patient-centered metric.
What is patient experience or quality?
Effective teamwork depends on clearly defined roles and this type of shared responsibility.
What is accountability?
The balance between staffing costs and patient safety reflects this critical management concept.
What is financial stewardship (or balancing cost and quality)?