AXIOM
HOPPER
TAILGATOR
TAILGATOR # 2
VIVINT
100
Which tab is used to perform the credit check? A. Services B. TV C. Eligibility D. Account
C. Eligibility
100
What icon indicates that AutoHop is available for a recording? A. NEW B. Kangaroo C. Basketball D. Dish Logo
B. Kangaroo
100
TAILGATOR IS ONLY AVILABLE IN SD? TRUE OR FALSE?
FALSE
100
The set-up process must be completed every time the antenna is moved. TRUE OR FALSE?
TRUE
100
WHAT IS THE ACTIVATION FEE?
$199 (200 IS AN ACCEPTABLE ANSWER)
200
How do you remove an offer code from Axiom? A. Click the remove button B. Click Apply three times C. Delete the offer code and click remove D. Delete the offer code and click apply
D. Delete the offer code and click apply
200
How many hours of HD recording does the Hopper provide? A. 100 B. 250 C. 450 D. 500
D. 500
200
What is not a customer benefit of Tailgater? A. EASY TO USE B. FREE STANDARD INSTALLATION C. AUTOMATIC PEAKING D. CONVENIENT PAY AS YOU GO OPTION
B. FREE STANDARD INSTALLATION
200
How many pounds is the tailgater? A. 5 B. 8 C. 10 D. 12
C. 10
200
WHAT ARE THE 2 MONTHLY SERVICE OPTIONS VIVINT OFFERS? HINT: 1 IS FOR HAWAII THE OTHER IS FOR MAINLAND CUSTOMERS
$63.99 FOR HAWAII CUSTOMERS $69.99 FOR MAINLAND CUSTOMERS
300
What info is NOT retained when you save a lead? A. Credit Info B. Package Selection C. Equipment Configuration D. Address
A. Credit Info
300
Which Joey receiver is best for a customer who doesn't want physical equipment? A. Super Joey B. Wireless Joey C. Virtual Joey D. Joey Tribbiani
C. Virtual Joey
300
What are key benefits of Tailgater for retailers? A. New potential customer base B. Increased residential customer closing rate C. Profit margins on equipment, receiver fees, and the full economics of DHA and Flex customers D. Increased customer retention E. All of the above
E. All of the above
300
What might be a reason for a customer to receive Pop-up 150, which says that their antenna is not receiving signal from one or more of our orbital locations? A. There may not be clear line of sight to the southern sky B. The customer may be in an area of the Northeast that does not receive signal from orbital 119 C. The customer may be in an area of the Northeast that does not receive signal from orbital 129 D. Both A and C E. Both A and B
D. Both A and C
300
WHAT IS THE DIFFERENCE BETWEEN THE $69.99 AND THE $63.99 PRICE?
$69.99 INCLUDES THE SMART THERMOSTAT $63.99 DOES NOT INCLUDE THE SMART THERMOSTAT AND COMES WITH AN EXTRA LIGHT / APPLICATION CONTROL
400
How do you access Axiom?
IT’S ON THE WEBSITE!!! UNDER DISH NETWORK!!!
400
Which app allows for offline viewing of your show? A. NETFLIX B. DISH ANYWHERE C. DISH EXPLORER D. WWW.DISHAYWHERE.COM
B. DISH ANYWHERE
400
If an existing customer has a 211k receiver, what must they do in order for the receiver to work with Tailgater? A. Call DISH to get a software update to their receiver to make it compatible with their Tailgater B. Trade in their 211k reeiver for a new 211k receiver that is compatible with Tailgater C. Nothing, their 211k receiver should have received an automatic software download to make it compatible with Tailgater D. Call DISH to get a software update and pay a small software update fee
C. Nothing, their 211k receiver should have received an automatic software download to make it compatible with Tailgater
400
It is important to inform your customers that... A. They will not receive signal from all orbital locations in certain areas of the Northeast B. They cannot remove the hood from the Tailgater antenna C. They must unplug the antenna from the receiver everytime they want to move it D. Both B and C E. Both A and B
E. Both A and B
400
WHAT IS THE NAME OF THE PANEL THAT CONTROLS EVERYTHING?
SKY CONTROL
500
How many days back does the "MY HISTORY” button take you? A. 3 days B. 7 days C. 10 days D. 14 days
B. 7 days
500
PrimeTime Anytime is available for which networks? (Select all that apply) A. ABC B. ESPN C. NBC D. FOX E. CW F. TELEMUNDO G. HGTV H. CBS
A. ABC C. NBC D. FOX H. CBS
500
What are the fees associated with adding Tailgater to an existing DHA account? A. $350 to purchase the Tailgater, $149 for a 211k receiver, and a $7/mo additional receiver fee B. Customer purchases Tailgater at a discounted price of $300 and a 211k receiver at $149 C. Customer cannot add Tailgater to an existing account D. Customer buys Tailgater for $350 and pays an additional receiver fee of $7/mo for the 211k
D. Customer buys Tailgater for $350 and pays an additional receiver fee of $7/mo for the 211k
500
TO USE THE VIP 211K AS A DVR YOU MUST? (ALL THAT APPLY) A. PAY A MONTHLY DVR FEE B. PAY A ONE-TIME ACTIVATION FEE C. CONNECT A SELF POWERED EXTERNAL HARD DRIVE VIA USB TO THE BACK OF THE 211K D. SIGN UP FOR AUTOPAY
B. PAY A ONE-TIME ACTIVATION FEE C. CONNECT A SELF POWERED EXTERNAL HARD DRIVE VIA USB TO THE BACK OF THE 211K
500
HOW LONG IS THE CONTRACT TERM AND HOW MUCH FREE EQUIPMENT DO YOU GET WHEN YOUR SIGN UP FOR VIVINT?
42 MONTH TERM (4 YEARS) OVER $1300 WORTH OF FREE EQUIPMENT
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