FWIR
Transactions in FWIR are color-coded. What does it mean when the transaction is coded Green?
Transaction was recovered in full amount
This is the transaction code for either a Chargeback credit or a merchant credit that has been adjusted from another account.
0106
Site where all the published procedures can be accessed.
Chase Answers
The initial / earliest date the customer notified Chase of fraud transactions
Notification Date
The Federal Reserve Board regulation that implemented the Truth in Lending Act of 1968,to provide consumers with better information about the true costs of credit and to protect them from certain misleading practices by the lending industry
Regulation Z
Where in the Actions Tab do we trigger the sending of the finality letter?
Correspondence Tab
Which of the following Transaction Codes does not belong to the group and why?
1027 1006 0101 1025 1026
Transaction Code 0101 since this is transaction code for internal debit adjustment in the account while the others are for merchant refunds
An application used to review/maintain customer accounts while conducting recovery investigations which involves moving balances between SF and RPL account, as well as funds disbursements to general ledger and to the merchants.
C3/ TSYS
Also known as Regulation Z final resolution date. It is the date that the investigation of the fraud claim must be completed.
Finality Date
It is a risk indicator that can be added to monetary and non-monetary characteristics. It can indicate whether a characteristic is fraudulent, valid, undetermined, judged good, or tagged as risky
CORA- Confirmation of Risky Activity
If customer proactively contacts Chase by phone or mail that the charge is valid and no other research or investigation was performed before customer’s notification, where in the Actions Tab do we process the adjustment?
Tag Txn Tab
This is the C3 screen where we can add manual memo in the account
AAME- Add Account Memo Entry
Tool used to search and view details of transactions and authorizations (aside from vrol).
Cognos
Charges that are systemically identified as possible fraud
Auto-tagged transactions
Give 2 loss types that have account level fraud (Also referred to as Identity Theft)
fraudulent application (FRAPP)
account takeover (ATO)
Give 3 recovery categories found in Take Recovery Tab that are used by Fraud Repre
CM Held Responsible, Merchant Credit, Dispute, Non-recoverable
Give 3 different ways on how we can look for or filter transactions in WCSA
*transaction codes
*amount
*Transaction Reference Number
*full or part of DBA/Merchant name
*C for credits/ D for debits
Chase recognizes fraud transactions as _________ for fraud claim if reported within ___ days from date it first appeared on customer’s billing statement.
Qualified, 65
Accounts that link to a customer through Social Security Number (SSN)
Related Accounts
Give 2 examples of federal and/or state regulatory requirements that Fraud Recovery must adhere to.
oAmericans with Disabilities Act (ADA)
oFinancial Exploitation of Vulnerable/Elderly Customer
oUnfair, Deceptive, or Abusive Acts or Practices (UDAAP)
oRegulation P: Privacy Act
oTelephone Consumer Protection Act (TCPA)
When do we process rebill adjustments using the Adjustments Tab in fwir?
*When processing full rebill
*When processing rebill for transactions with less than 11 days to finality, and before 3:30 p.m. ET when 7 days to finality
Give 3 ways on how we can filter memo in IAED
*date
*event codes
*operator id
*keywords
Give 3 things that can be done using Enterprise Image Viewer (EIV) that are relevant to Fraud Recovery?
*uploading documents
*view credit card statements
*view merchant/prearbitation documents
*view acknowledgement and finality letter
*view cardholder's application and signature card
Full review of the case that is not excessive or extreme, yet consistent with reason and appropriate for the given circumstance.
Reasonable Investigation
What are the similarities between POS 07 and POS 91?
They are either card tap or digital wallet
oCard Tap - Contactless card payment method / transaction displays without token number
oDigital Wallet - Mobile payment method / transaction contains token number