Cannabis Flower
The main psychoactive cannabinoid found in cannabis
What is THC?
One example of prohibited employee conduct and behavior
What is use of personal cell phone usage while on the clock? Abusive and offensive language? Theft, misappropriation, or unauthorized possession or use of Company property? Sharing trade secrets or other confidential business information with anyone who does not have an official need to know? Accessing, without authorization, confidential information pertaining to clients or employees? Falsifying or changing any type of company, client, or employee document or record without authorization? Use or possession of drugs or alcohol on the premises? Working while under the influence of psychoact
Are the life blood of the dispensary
What are budtenders?
Employee responsible for opening the store and getting it ready for the day
What is the Opening Lead?
Employee responsible for closing the store and making sure all necessary cannabis products are put away properly
What is the Closing Lead?
Cannabis strains get broken down into three subcategories
What is Indica, Sativa, and Hybrid strains?
Employees job performance does not meet standards established for the position, ______ ______ may ensue
What is corrective action?
Our budtenders primary focus always
What are customers?
You open and close your POS drawer at $____
What is $300?
When a customer returns an item, this tool must be filled out immediately after
What is the Product Return tool?
___ grams make up one ounce of marijuana
What is 28 grams?
Refusing to follow instructions from a supervisor or manager; refusal or unwillingness to accept a job assignment or to perform job requirements.
What is insubordination?
Three things budtenders at Diem should become experts in
What is Customer Compliance (ID's, visual intoxication, etc.)? Customer Service in store and over the phone? Online order packing? Cash handling? Flowhub Cashier? Master Inventory Sheet? Product knowledge? Sales and upselling? Knowledge of (basic) cultivation methods and techniques? Knowledge of (basic) extraction methods and techniques?
Terms and conditions for a cannabis product return at Diem
What is within 48hrs? What is original product packaging or box? What is same original customer who bought product? What is a valid ID?
The security code used for a robbery
What is code 2?
The resinous crystal glands containing the active cannabinoids and terpenes
What are trichomes?
If an employee is unable to be at work on time, or at all, they must notify their manager by Call or Text no later __ hours before the start of their scheduled work day.
What is 2 hours?
The legal max limit of cannabis flower you can by in the state of Massachusetts per 24hrs
What is one ounce? 28 grams?
The Massachusetts state governing code for Adult-Use Marijuana businesses in Massachusetts
What is 935 CMR 500
How many fingers should be placed on the counter if a budtender wants the customer to be removed from the transaction/store
What is two fingers?
THC stands for
What is tetrahydrocannabinol?
New employees will receive their 40 hours of paid sick time on their first day of employment but will have a ___ day waiting period before they may use their sick time
What is 90 days?
Every budtender in the industry must complete this training within their first 90 days of employment
What is Responsible Vendor Training? RVT?
Escalation process is as follows
What is Lead, Specialist, and Management?
Diem's core values
What is customer-centricity, efficiency, problem solvers, learners, and professionals?